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  This was the first time bringing my newly purchased BMW 740i into the service department for it's annual service check and additional items that required attention. My BMW service representative Caleb was incredible. I gave Caleb a list of items that required attention and all of my items were addressed in a timely manner. I was given updates on the progress of my car regularly which Caleb provided. Caleb also provided me with a courtesy car until my vehicle was completed. I was very impressed with the daily communication that Caleb provided me on the progress of my car as well as what was found during the maintenance visit that fixed each of the items on my list of things to be worked. I look forward to working with Caleb again on future visits to the service department due to his professionalism and knowledge about my BMW 740i. BMW should be happy that they have people like Caleb working for them.

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  I had the pleasure of working with Lexis Hall as my service advisor while getting my car serviced, and the experience was excellent from start to finish. She introduced herself right away, was extremely professional throughout the entire process, and never tried to upsell me on services I didn’t need. Lexis kept me consistently updated on the status of my car and made me feel genuinely welcomed. She provided a clear estimated completion time and even offered a complimentary car wash, while being upfront that it would add a bit of extra wait time. Once the service was completed, she personally walked me to my car and gave me a thorough rundown of what was done and what was found during the inspection. Overall, Lexis went above and beyond to make the experience smooth and stress-free. Definitely a 20/10 in my book, and I would gladly work with her again.

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  I use my BMW primarily on Sundays. It has always been my favorite car brand, and owning a BMW was something I worked toward for years. I finally saved enough to make that dream a reality. I brought the vehicle in for a recall repair, and I want to be clear—everyone I interacted with was polite and professional. The staff themselves were kind and respectful throughout the process. That said, the recall visit resulted in an estimate of nearly $5,000, which was surprising. Upon closer review, a significant portion of the quoted work had already been completed prior to this visit. After addressing this with the service team, one item—a coolant vacuum service valued at $250—was performed at no charge, which I appreciated. We have invested heavily in maintaining this vehicle, including nearly $10,000 in recent repairs at another BMW location to ensure its longevity and pristine condition. Unfortunately, during this visit, a connector linking the passenger-side airbag to the main engine harness was damaged. The estimated cost to properly repair this would have exceeded $2,000. Rather than replacing the component, the connector was secured with a zip tie and I was told this was acceptable as a temporary solution. Given the circumstances, I had little choice at the time. We have documentation and photographs of the issue. While I respect the individuals involved, the outcome of this service experience has left me disappointed. As a result, I will not be returning for future service.

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