Seller profile

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  Update: After posting this review, I received the standard corporate response directing me to contact the General Manager. The reality is that the General Manager (Toby Huey), Finance Director (Dominick D’Aurizio), and AutoNation Corporate were all directly involved throughout the process, yet no corrective action was taken. AutoNation’s advertised “hassle-free” experience was, in my case, anything but. This review remains an accurate and truthful account of my experience. I recently purchased a vehicle from this dealership and, unfortunately, had a very disappointing experience. Because most Mercedes-Benz dealerships in the San Jose area are owned by AutoNation, I couldn’t get an independent inspection nearby. I had to negotiate an extension of their normal 5-day / 250-mile guarantee to 5-days / 650-miles, and they agreed to seriously consider any issues found by a professional inspection after delivery. 🔧 I paid $515 for a professional PPI, which revealed multiple issues — suspension misalignment, worn rear shocks, overdue spark plugs, weak hood struts, and a transmission service that was due. Despite this, the dealership refused to fix or discount anything. My intent was to keep the car, but their refusal to resolve these findings forced me to return it. The process was unnecessarily stressful and time-consuming. The original salesperson used high-pressure tactics, and management’s reassignment of the deal caused further confusion and delays. 💸 When I returned the vehicle, AutoNation required me to wait days for a refund — even though I had paid with guaranteed funds — leaving me without both the car and my money. They even asked me to confirm in writing that I wouldn’t dispute my own cashier’s check. After 12 hours of driving, rental expenses, and endless back-and-forth communication, this was the opposite of AutoNation’s “hassle-free” promise. I would not buy from this dealership — or AutoNation — again.

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  ⭐️⭐️⭐️⭐️⭐️ Unforgettable Experience at Mercedes-Benz of Stevens Creek! From start to finish, my experience at Mercedes-Benz of Stevens Creek was nothing short of amazing. I was fortunate enough to work with Ronny, my service advisor, who took care of me every step of the way. His professionalism, attention to detail, and genuine care made the entire process seamless and enjoyable. I also want to give a huge shoutout to George, my salesperson, Di wang and Hany my finance manager — together they made my dream come true. I never imagined buying my S560 Coupe, the car I’ve always wanted, could be this smooth and stress-free. The entire team worked with honesty and efficiency, and I truly felt like they valued me as a customer. This wasn’t just a car purchase — it was a dream come true. I highly recommend Ronny, George, D, and the entire team at Mercedes-Benz of Stevens Creek. If you’re looking for luxury, professionalism, and an unforgettable experience, this is the place to go.

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  I recently purchased my brand new Mercedes here and had an outstanding experience. Special thanks to Marius and Di – they were professional, patient, and transparent throughout the entire process. - The negotiation was straightforward and fair. - They honored the agreed OTD price with no hidden add-ons. - Delivery was smooth, and they even included AMG mats and a full tank as promised. I truly appreciate their effort to make the process easy and efficient. This was one of the best dealership experiences I’ve had. Highly recommend asking for Marius and Di if you’re shopping here.

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