Seller profile
BMW of The Woodlands
4.4
(Google reviews)
Verified Auto Dealer
Business Information
The Woodlands, TX 77384, USA
Open tomorrow
Hours 9:00 AM – 7:00 PM
Monday
9:00 AM – 7:00 PM
Tuesday
9:00 AM – 7:00 PM
Wednesday
9:00 AM – 7:00 PM
Thursday
9:00 AM – 7:00 PM
Friday
9:00 AM – 7:00 PM
Saturday
9:00 AM – 7:00 PM
Sunday
Closed
Business description
About us
Google reviews
3 stars max for my service experience. BMW of the Woodlands had my car to diagnose a rear rattle, which they did. It was brake related. I appreciate their efforts with the car to diagnose and confirm the diagnosis. When I got the car back there were black smudges all over the white leather interior seats and doors from test-drives. That is simply unacceptable: our cars need to be taken care of better by a premium brand service center. Next, the brake rotors were installed backwards. I admit that they are after-market and not drilled like OEM but slotted, but any half decent mechanic can take a look at the front rotors and match the pattern found there and install the rears the same rotating direction. Not rocket science, just simply a bit of caring and not just wrenching. Lastly, my cooling scoops which were zip-tied to the lower wishbones had been removed and re-installed - carelessly tied wherever, instead of locking them where they belonged since they're made for this exact car they fit and lock into place. I would have accepted them in the trunk, since they're aftermarket but if you spend the time to put them back, please do it right! None of this takes longer than a few seconds to investigate and then wrench properly!
Nolan Duffy was an excellent salesman. No pressure and he did an excellent job of explaining the car. Test driving... the car then did the selling. The Finance Dept was quick, and seamless. Excellent service. This is the second car that I have purchased at BMW Woodlands and will be back in the future.
I recently purchased a BMW M340i from BMW The Woodlands, and the entire experience was outstanding from start to finish. Kayvon was exceptional throughout the process—he took the time to understand exactly what I was looking for and went above and beyond to find the perfect vehicle. His communication was clear, timely, and transparent, which made the entire purchase smooth and stress-free. Everyone at the dealership was top shelf. From the moment I walked in, I felt valued and taken care of. Every team member I interacted with was professional, knowledgeable, and genuinely committed to providing a great customer experience. If you’re in the market for a BMW, I highly recommend BMW The Woodlands—and especially working with Kayvon. Fantastic service, great people, and an overall excellent buying experience.
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