Seller profile

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  Do not go there! This is a great example of why people hate dealerships. Visited to repair a stuck wheel lug nut. Made an appointment and was quoted $1k for the job. Brought in the car at time of appointment and was told car would be ready the same evening. It wasn't. The date was pushed out multiple times in 1-2 day increments by service advisor Richard, resulting in me not having the car for one full week. Before picking up the car, I asked if there was any damage, which was denied. When I picked up the car, I saw deep drill marks on the wheel and dealership refused to take any responsibility for the damage caused. When I got home, I opened the trunk which was absolutely filthy (dust/dirt), and the remaining key wheel lug nuts were missing. When I called, the service manager (Giselle Miranda) took zero responsibility, was of the opinion that they provided a perfect service, and failed to find the missing parts. They eventually recovered some parts, but not all of them, leaving me with a $1K bill, a trashed wheel, and missing lug nuts.

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  I dropped by on a Sunday afternoon and had a great experience with Ashley and manager Andy. Ashley gave me a detailed tour and a test drive of the GLA250, patiently answering all of my questions. Andy was transparent and honest throughout the negotiation and helped me get a good price. Even though the paperwork took about five hours, I left happy with my new car! The entire process was smooth. The showroom is also beautiful, spacious, bright, and very welcoming.

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  *One star. Came ready to buy — they tried to cheat us on the lease math, then went silent when caught. I came to Mercedes-Benz of San Jose ready to sign, not shopping around. I knew the exact car and the deal I wanted. What I got was a masterclass in the kind of dealership games that fall apart the moment you run the numbers yourself. The lease didn't survive a calculator. They advertised a $16,225 discount on the vehicle, then never applied it to the lease — they built the monthly payment on the full $191,225 MSRP and simply kept the discount, betting I wouldn't catch it. That's about $550 a month, roughly $20,000 over the term. When I asked about the interest rate, they quoted me one money factor and quietly charged a higher one. When I pointed it out, they admitted the markup outright — "we want to make money." Then came the runaround: five different people in 24 hours, each one saying "that's not my department, talk to the other person." The classic shuffle designed to wear a buyer down. When I laid out exactly where the numbers didn't add up and asked them to simply show me the math, the conversation stopped cold. No reply. No callback. Caught with their hand in the cookie jar and not even the integrity to respond. Here is the lesson for every buyer reading this: information is now on your side. You can verify a money factor, a residual value, and a capitalized cost in seconds. Walk in with your eyes open, run every number yourself, and never accept "trust me" from anyone who won't show their work. These tactics only survive on customers who don't check. We checked — the deal fell apart, and we happily leased the exact same car from another dealer. Their loss.

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