Seller profile

• 

  I purchased a used 2015 GMC Sierra 1500 from AutoNation Buick GMC West in Golden, Colorado in December 2025 and it has been nothing but problems ever since. Albert Rico personally assured me the truck had been “thoroughly inspected” and was safe and reliable, even after I explained that I have kids and needed something I could depend on. Instead, within weeks I was dealing with a dead battery, a bad thermostat, leaking engine oil cooler lines, and an exhaust system that is so rusted and rotted it would not pass Colorado emissions, requiring major repair before the truck is even truly roadworthy and countless more maintenance issues that I should have been made aware of prior to purchasing. On top of the safety concerns like carbon monoxide poisoning due to a jerry rigged exhaust system, these issues have created a financial burden I specifically said I could not afford so soon after purchase, and now I’m stuck with no reliable vehicle for my family while still making monthly payments on a truck I may not be able to afford to fix anytime in the near future if ever. I feel completely misled by the promises made during the sale, and I would strongly warn other families to think twice before trusting this dealership’s “inspections” or verbal assurances.

• 

  This is a follow up to my situation about the rim on my truck. store management tells you to call them and make it right, so I did, they told me "they'd take care of me". But what that meant for a 6 year service customer and someone who bought a vehicle there, that means offering to replace something I can get at autozone. Do NOT waste your time with this company. They admitted fault for damaging my $500 rim, and itll be $600 after labor for a new rim/lugnuts/valve stem. My 3rd party mechanic also verified that all 4 rims weren't torque to the proper tightness and another lug wasnt even handtight. I couldve been out almost $3000 due to their lack of attention to detail and they "were going to take care of me" by buying a SET of new lugnuts. Ive had multiple issues with the service department in my time with autonation and I havent been vocal about it. Its on their record and they can deny it if they please. The lube tech forgot to put a valve stem in my brand new tire and it fell off on the freeway, putting people in danger. Auto nation does not care about customer safety and feel as if a simple slap in the face to customers who spend money with them is "taking care of them."

• 

  I had an amazing experience at AutoNation Buick GMC West! From the moment I walked in, the staff was friendly, professional, and truly focused on helping me find the right vehicle. A special shout out to Jeremy Tabangay, who went above and beyond to make this entire process smooth and enjoyable. He was answering all my questions and was very patient. The communication from Jeremy was excellent from start to finish, and I appreciate the transparency and honesty throughout. I absolutely LOVE my new 2026 GMC Terrain Denali!!! Highly recommend Jeremy Tabangay and the entire team at Autination Buick GMC West to anyone looking for an stress-free, professional, and enjoyable car-buying experience. Thank you again for OUTSTANDING SERVICE!!!!

See more reviews