Seller profile

• 

  I recently bought a 2026 Jeep Wrangler 4 Door Willys from this dealership, and the entire experience was top-notch. The sales rep I dealt with, Joe Eckes, was honest and reliable and easy to work with. The manager, Tyler, was easy to work with and helped move the entire transaction along nicely. I looked at numerous Jeep dealerships, and this one made the entire process easy for me, including the price. I got a great Jeep at a great price and have been really happy with it. I would absolutely buy another truck from these guys. My truck came with the safety package, the convenience package, and the Xtreme 35-inch tire package. The new Jeeps are totally different from even a few years ago.

• 

  I like my Honda Accord Crosstour checked everything that I could only a low amount of issues for the price, had a few cheaper cars in my view but the team at auto nation went above and beyond to earn my business. Michael my sales associate, was absolutely amazing. He kept following up not with just emails and spam but with real calls and wishes of blessings. He is a little green to the industry which makes me feel great about my extra fees going to his commission! He worked really hard to get me exactly what I wanted. The managers were all very polite always checking to see if I needed water or coffee. The place is starting to get a run down maybe they need a new car sent in the office as well as could have done that to my car as that's the only real problem I have with it and well the fact that the clips for the bumper were nonexistent and now the front bumper is coming undone but Ill do the work they didn't. Also the smell is either cigarette or BO which both are not the best to be around but cigarette is the worst. They should have left the ozonater in the car for another 24 hours max and sprayed new car smell on the carpets, Im afraid of removing the plastic they have down only because it may release more of the smell and I have not had time to do it myself yet. If I would have been offered snacks instead of refreshments and the car was in better take away condition I would have given 5 stars but the staff are absolutely the best around. This got them the great review.

• 

  I don’t hand out five star reviews often, but AutoNation Chrysler Jeep West earned every single one. From the second I walked through the doors until the moment I left, I was treated with professionalism, honesty, and genuine respect. In a world where exceptional customer service is becoming harder to find, this dealership reminded me exactly what it looks like. As someone who spent over seven years in the hospitality industry working my way from service assistant, server, bartender, meat cutter, customer service manager, and eventually becoming the General Manager’s right hand, I know what great customer service looks like. I also understand the automotive business firsthand. I was a Sales Manager at Audi Jacksonville, where I set an Audi Corporate record by selling 21 vehicles out of the service drive in a single month, a record that, to my knowledge, has never been broken. Because of my background, I pay close attention to how customers are treated, how employees communicate, and how a dealership operates. This team exceeded my expectations. A huge thank you goes to my service advisor, Steve. As a fellow veteran, I also want to recognize and thank him for his service in the U.S. Army. Steve embodies professionalism. He communicated with me throughout the entire process, explained everything clearly, never overpromised, and made me feel like I was his priority instead of just another repair order. He represents both the dealership and our veteran community exceptionally well. I also want to recognize Danny. While I was waiting, he surprised me with a couple of donuts. It might sound like a small gesture, but it genuinely made my day. Those little things are what create lifelong customers because they show people actually care. A sincere thank you also goes to Scott and Jon. They both took outstanding care of me and my vehicle, answered my questions without hesitation, and made sure everything was handled correctly. You can tell this team works together and genuinely wants customers to leave happy. Finally, I have to give a special shoutout to Chen in the sales department. Even though I wasn’t there to buy a vehicle that day, he took the time to walk my friend and me around the lot and show us an absolutely beautiful 2022 BMW M5 Competition. He never pressured us once. He was knowledgeable, patient, and genuinely enjoyable to talk with. That’s how great salespeople build lasting relationships instead of just chasing transactions. Because of the way Chen treated me, I can confidently say he’ll be the person I buy my next vehicle from. I’ve worked around customer service and automotive sales long enough to recognize when a dealership gets it right. AutoNation Chrysler Jeep West has assembled a team of professionals who genuinely care about their customers. Steve, Danny, Scott, Jon, and Chen made what could have been an ordinary visit into an exceptional experience. Thank you all for treating me with respect and going above and beyond. You’ve earned my trust, my future business, and my recommendation to anyone looking for a dealership that truly understands customer service. Five stars aren’t enough. Outstanding job, everyone.

See more reviews