Seller profile

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  I don’t hand out five star reviews often, but AutoNation Chrysler Jeep West earned every single one. From the second I walked through the doors until the moment I left, I was treated with professionalism, honesty, and genuine respect. In a world where exceptional customer service is becoming harder to find, this dealership reminded me exactly what it looks like. As someone who spent over seven years in the hospitality industry working my way from service assistant, server, bartender, meat cutter, customer service manager, and eventually becoming the General Manager’s right hand, I know what great customer service looks like. I also understand the automotive business firsthand. I was a Sales Manager at Audi Jacksonville, where I set an Audi Corporate record by selling 21 vehicles out of the service drive in a single month, a record that, to my knowledge, has never been broken. Because of my background, I pay close attention to how customers are treated, how employees communicate, and how a dealership operates. This team exceeded my expectations. A huge thank you goes to my service advisor, Steve. As a fellow veteran, I also want to recognize and thank him for his service in the U.S. Army. Steve embodies professionalism. He communicated with me throughout the entire process, explained everything clearly, never overpromised, and made me feel like I was his priority instead of just another repair order. He represents both the dealership and our veteran community exceptionally well. I also want to recognize Danny. While I was waiting, he surprised me with a couple of donuts. It might sound like a small gesture, but it genuinely made my day. Those little things are what create lifelong customers because they show people actually care. A sincere thank you also goes to Scott and Jon. They both took outstanding care of me and my vehicle, answered my questions without hesitation, and made sure everything was handled correctly. You can tell this team works together and genuinely wants customers to leave happy. Finally, I have to give a special shoutout to Chen in the sales department. Even though I wasn’t there to buy a vehicle that day, he took the time to walk my friend and me around the lot and show us an absolutely beautiful 2022 BMW M5 Competition. He never pressured us once. He was knowledgeable, patient, and genuinely enjoyable to talk with. That’s how great salespeople build lasting relationships instead of just chasing transactions. Because of the way Chen treated me, I can confidently say he’ll be the person I buy my next vehicle from. I’ve worked around customer service and automotive sales long enough to recognize when a dealership gets it right. AutoNation Chrysler Jeep West has assembled a team of professionals who genuinely care about their customers. Steve, Danny, Scott, Jon, and Chen made what could have been an ordinary visit into an exceptional experience. Thank you all for treating me with respect and going above and beyond. You’ve earned my trust, my future business, and my recommendation to anyone looking for a dealership that truly understands customer service. Five stars aren’t enough. Outstanding job, everyone.

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  Let me start by saying this. I came into this dealership with let's call it "credit challenges." Truthfully I came in with horrible credit. We can all judge my financial decisions later. Unfortunately, having bad credit doesn't exclude me from needing a vehicle. However, I did not want to put myself in a place to wreck my credit even more by getting into a vehicle I couldn't afford, so I went in with a payment I knew I could afford and a down payment of just $1,000.00. Now here is one piece of advice that I will give anyone in my situation. I needed transportation. Luxury is for people who made better choices earlier in life and hopefully eventually for people like me who are trying to make better choices now. But in the moment, a reliable vehicle within my budget was the priority......not the panoramic sunroof and platinum members only special edition one of one package. With that in mind, my salesman James brought me a couple of options. I settled on a 2019 Cherokee with 60k miles. It fits everyone, gets decent gas mileage, and honestly is pretty nice all around. Now I am not a negotiator. When I walk in and tell you I have a thousand bucks down and want to be at a certain number payment wise, I am not looking to haggle. I literally just gave you my best offer. James and his team respected that and didn't even try to haggle. I gave them my best and they came back with their best. The payment came in a little higher than I hoped, but honestly was exactly what I was expecting given my current status. After we were able to get the approval it was minutes and I was out the door and on my way to some street tacos. James Hooker you are the best! Hopefully this car lasts me 50 years. So if you're around in 2076 you have a customer for life!

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  Traded in a 2 year lease and purchased a 2023 Grand Cherokee. The entire process was smooth as can be. I believe we were in and out in less than 90 minutes! Our Sales Associate, Nate M. was an absolute pleasure to work with. Professional, knowledgeable, organized, and sincere! I can’t say enough good things about him as this was the best car buying experience we’ve ever had. I will be referring him to anyone looking to lease or purchase a new vehicle. For reference, we’ve leased, purchased and traded in two cars at this dealership, Nate M. is our new go-to guy to work with.

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