Seller profile

• 

  DO NOT WASTE YOUR TIME. Without a doubt the worst car buying experience I have ever had(55yrs old0. Short story- they sold the car to another buyer as we sat negotiating with who we thought was "the" selling agent. I have no doubt they were playing both of us but managed to push the other buyer across the line before us. LONG STORY: we found the car online, we immediately contacted the dealership and were told "it's on the truck and it will be here in 1-2 days", I called each day until it arrived late on the second day, they called and told me it was in, I asked if I need to leave a deposit(some dealerships ask this to hold the car and refund it if after the test drive you opt out) NO not necessary they said. We go and we are told "it's been popular" ...ok great but we're here now and we're ready to inspect. UNDISCLOSED DEFECTS #1 they did not disclose online that the MAIN navigation screen was shattered and DID NOT WORK- reverse camera, audio, phone connectivity inoperable. The tint on the passenger side window was bubbling(not a big deal but not disclosed) AND there was clearly water damage to the roof and side wall of the roof liner- water leak through sunroof? Despite this we drove it, liked it but suggested instead of "haggling" a price it would require repricing as these defects(especially the screen needed to work) were not disclosed. So during this 30-45 minute back and forth with agent and manager, the agent finally walks in and says "well it's been really nice to meet you, but I am sorry to say the car has been sold!" I know our purchase price is a drop in the bucket for autonation, but what they cannot put a price on is their brand and reputation. I will forever relive this story to all I come across, and I hope those reading this will appreciate our misfortune will be their gain and take their money elsewhere. I told them both that TRUST is huge to me, and autonations "business practices" have completely destroyed my trust in them FOREVER. Lesson learnt.

• 

  Excellent service! From the first contact to the final paperwork, the dealer was professional, attentive, and extremely helpful. They answered all my questions, made the process smooth, and went above and beyond. Couldn’t be happier with my experience—highly recommend! I’ll return for sure ✨

• 

  Being able to get an appointment soon was just right for me. Upon arrival I was greeted by all the team members in the service department. Ryder called me by name which made me feel welcomed. Wow what a gentleman he is helping me understand everything about my car and things to take care of moving forward. There is something unique about Ryder he has the willingness to go the distance regardless of what you need. I truly appreciated his professionalism and knowledge.

See more reviews