Seller profile

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  Exceptional Experience with Frank My husband and I visited AutoNation Bellevue because he wanted to gift me a car — my first car in the U.S. We planned to test drive a few pre-owned BMW X3 and X1 models, but thanks to Frank, we drove away with a brand-new X3 instead. As a long-time Mercedes loyalist who hadn’t driven much here, I wasn’t expecting to switch brands so easily. But Frank’s patience, product knowledge, and genuine interest in understanding our needs completely won us over. He made the experience feel exciting, not stressful, and treated us like people, not transactions. The moment my husband decided on the X3, fate stepped in — the exact specs and color we wanted arrived at the dealership the same day. A couple of days later, we were picking up my new car with huge smiles. Frank’s service didn’t stop at the sale. He continues to be just as attentive, answering questions and walking us through every feature of the car with the same warmth and detail he showed from the start. It was more than a car purchase — it was a special memory. And Frank made sure it was perfect.

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  Best experience I have ever had at a car dealership. I was in and out quicker than expected. You want an experienced salesman, go see Alvin! His service was top notch, he was patient and answered all of my questions and got me into the perfect car. Thanks!

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  Unfortunately, we had an accident on a cross-country roadtrip: thanks to BMW’s support services, we were towed to this location, Uber to our hotel was taken care of, & the team took care of us with a 2 year warranty. Our agent, Bill, was responsive & personable during the repair process. While the repairs were expensive, the customer service was stellar with Bill (with Saf’s efficient assistance) answering our questions, ensuring all details of our car were functioning properly, & we could return home to Denver. The facilities are light, open, & well-run. The effect of high-end luxury & performance is highlighted & appreciated. With the security of the Ultimate Driving Machine & support of the staff, are back on the road with safety & style!

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