Seller profile

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  I had an excellent experience at Mercedes-Benz of Sarasota. Bill Zimmerman and Steve made the entire process feel warm, welcoming, and stress-free from start to finish. They were incredibly patient, helpful, and took the time to answer all of my questions without ever making me feel rushed. Unlike the typical car-buying experience, everything felt easy, honest, and enjoyable. I truly appreciated their professionalism, kindness, and genuine care throughout the process. I highly recommend Mercedes-Benz of Sarasota and especially Bill and Steve if you’re looking for a seamless and enjoyable experience!

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  Approximately 7–8 months ago, I purchased a Mercedes S550 from your Mercedes dealership. At the time of sale, I was clearly told that the vehicle had no issues and was in excellent condition. Because I was buying from an authorized Mercedes-Benz dealership, I trusted this statement and did not have the vehicle independently inspected. However, during the first oil change, it was discovered that three of the wheels have major weld repairs and cracks. These are serious safety-related issues and cannot be considered minor cosmetic damage. What is most disappointing is that: • This condition was never disclosed to me at the time of sale, and • Such significant damage was either overlooked or concealed by a Mercedes-authorized dealership. This vehicle is used almost daily by my wife and child. Had I been aware of this condition, I would never have purchased a vehicle with this type of safety risk. The fact that this information was not disclosed makes this situation far more serious. Additionally, when I first turned on the heater in cold weather, I noticed it was not working properly. The heater does not blow warm air, and at the same time, the coolant (antifreeze) level continues to drop, indicating a serious potential issue with the cooling system. This is another problem that should have been identified and disclosed prior to the sale. If you truly intend to resolve this matter as a Mercedes-Benz dealership, I request that you contact me directly. All of my contact information is already on file. Otherwise, I will be forced to review this matter with an attorney and pursue my legal options. My expectation from a Mercedes dealership was transparency, trust, and professionalism. Unfortunately, this experience has seriously damaged my confidence in both the dealership and the brand. This review is not written to discredit anyone, but to ensure other customers do not experience the same situation. I strongly recommend that anyone purchasing a vehicle from this dealership obtain an independent inspection, even when buying from an authorized dealer.

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  We flew in from Oregon to purchase a vehicle from this dealership, and the experience was exceptional from start to finish. They truly go above and beyond to ensure the best car buying experience. Great people, great customer service, and consistently clear, responsive communication from my very first call all the way through delivery day. A special shout‑out to Robert (Bobby) Carr, a great young man with outstanding customer service skills. I also want to thank Dominic Bilancia‑Acuri, the pre‑owned manager, for his transparency and for making sure we were getting a quality vehicle. And Juan, the senior mechanic, was incredibly helpful in identifying potential issues and working with Dominic to address them. I can’t recommend this team enough. Thank you!

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