Seller profile

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  Sam has been an incredible person and friend over the years. He is the reason we come to your dealership, I hope he continues to work. Tony was also great and did a lot to help make this transaction easy. The new manager from the other dealership was very nice and a pleasure to meet. He introduced himself and shook my hand, I was impressed that he took the time to meet me and introduce himself. My finance person Maria was excellent and very helpful and did a great job. She explained what additional things I should get like prepaid maintenance, dent protection, warranty. I left feeling very good about this purchase. Keep up the great work. Bob Kramer

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  This is my fourth car from Mercedes-Benz of Fort Lauderdale and my second Maybach from them — and unfortunately, it turned out to be the worst experience ever. My main condition before signing the deal was that the original Maybach champagne glasses (worth $4,000) must be included with the car. I made it very clear that I would not sign the papers otherwise. I was assured multiple times that they were in the vehicle. The car was being delivered from Mercedes-Benz of Miami, and after signing all the papers and completing the financing, they told me they couldn’t deliver the car that day and would bring it the next morning instead. When the vehicle finally arrived — the glasses were missing. The person who had clearly promised me they were included suddenly denied ever saying that, even though both I and the sales manager Yuriy (who was excellent, by the way — the only professional person there) heard him say it. On top of that, the listing on their website stated that the headlights were new and had been replaced, but the car arrived with foggy, worn-out headlights. At first, they said they would try to fix it under warranty — and two days later told me they wouldn’t do anything, and that if I didn’t like it, I could just return the car. Now I’m getting the headlights replaced at Mercedes-Benz of Coral Gables under warranty. Overall — an absolutely terrible and unprofessional experience. After years of being a loyal customer, I’ll never buy from Mercedes-Benz of Fort Lauderdale again.

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  Walk-In Experience Felt Ignored – Disappointing for a Luxury Brand Visited this dealership without an appointment hoping to get basic assistance. Unfortunately, the experience fell short of Mercedes-Benz’s premium reputation. Upon arrival, no one was at the reception desk. After waiting several minutes, I approached a representative who acknowledged me but stated he was busy with other customers (which I understand). However, he made no effort to call another colleague or direct me to someone who could help. I waited a while longer in the showroom, but no staff ever approached or checked in. Feeling overlooked, I eventually left without receiving any assistance. For a luxury brand, I expected better hospitality—especially for walk-in clients. Basic acknowledgment or a simple "Someone will be with you shortly" would have made a difference. Giving 2 stars for potential, as I hope this was an isolated oversight. Until they improve their front-desk responsiveness and walk-in culture, I can’t recommend this experience.

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