Seller profile

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  Cameron was very knowledgeable and helpful in my service appointment! Made me feel at ease and taken care of. I got a huge nail in my tire and I drove up to the service department an hour before closing. Luckily they were able to change it out with my tire warranty. Highly recommend coming here for your Lexus needs

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  I had an amazing experience purchasing my car at West Palm Beach Lexus. It all started with Alex, who made sure I had a great experience from the beginning. Even though I was running late, she ensured that Jackson was available to assist me seamlessly. Bruno was outstanding—he made sure everyone was on the same page regarding what I came in for and helped close the deal smoothly. Walter in finance was excellent as well and made the process easy and stress-free. Overall, I couldn’t have asked for a better team. I love my car and truly appreciate the exceptional service. Highly recommend West Palm Beach Lexus!

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  I am extremely disappointed with the service at Lexus of Palm Beach. I leased a brand-new Lexus with zero miles, and from the beginning I took great care of it. My 5K service went smoothly with no issues. But everything went downhill at my 10K service. At the 10K service, I met with Timothy, who is supposed to be the service manager. I came in with a tire pressure light on, but after the service the light was gone, so I assumed everything was fixed. Timothy told me nothing about the tire, no concerns, no warnings, no recommendations. I signed the papers and left, trusting that everything was okay. A few days later, the tire light came back on. Shortly after that, I walked outside and found my tire completely flat. When roadside assistance arrived, he immediately told me it looked like a manufacturer issue — the tread was coming apart, which is NOT normal and NOT caused by a nail. When I took it back to Lexus, they insisted it must have been a nail in the tire and tried to show me a “puncture,” even though the alignment was clearly off, the tires were bald, and the threads were showing. Instead of caring about my safety or acknowledging their oversight, they doubled down and refused to take any responsibility. To make matters worse, he tried to gaslight me by saying the recommendations were “in the paperwork,” even though nobody verbally told me anything at the service appointment. They sent me home in a car with tire issues, putting my life at risk, and then acted like it wasn’t their problem. This is terrible service and completely unacceptable, especially from a luxury brand. Even with a brand-new car, you’re still on your own. Do NOT service your car here. Lexus will smile during a sale but disappear when you actually need help.

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