Seller profile

• 

  I had an amazing experience at Mercedes of Delray! A special thank you to Sales Manager Joseph T. for being nothing but honest, professional, and truly dedicated to making sure I drove away with the exact car I wanted. His transparency and commitment throughout the process meant a lot to me and made the experience feel trustworthy and personal. I also want to give a huge thank you to the finance team and finance manager for working so hard to make everything come together seamlessly. You all truly are the best! The level of customer service, professionalism, and genuine care I received was unmatched. Thank you again, Mercedes of Delray, for going above and beyond, you all did an incredible job!

• 

  I am extremely disappointed with the service department at Mercedes-Benz of Delray. I brought my Mercedes in for a manufacturer-related issue involving the cylinder head and turbocharger system that was serious enough to be associated with a fire-risk recall. The dealership removed and replaced the cylinder head, drained and refilled the cooling system, changed the oil, replaced numerous seals and gaskets, and road-tested the vehicle before returning it to me. Approximately one month later, my vehicle began overheating while I was driving. The overheating became severe and ultimately resulted in catastrophic engine failure. Instead of standing behind the extensive engine work they performed, the dealership is now attempting to charge me nearly $24,000 for repairs while placing the blame entirely on me. What makes this even more frustrating is that the repair invoice states that installed parts and workmanship are warranted for at least 12 months or 12,000 miles and that all services will be performed in a good and workmanlike manner. I trusted Mercedes-Benz and its technicians to perform a critical engine repair correctly. After experiencing a complete engine failure so soon after that repair, I expected a thorough investigation, transparency, and support. Instead, I have been left with a vehicle that is inoperable, a repair estimate approaching $24,000, and no meaningful assistance. The situation has become so concerning that I am now being forced to seek legal advice and explore retaining an attorney to protect my interests and determine whether the engine failure is related to the work performed by the dealership. This is not a step I wanted to take, but I feel I have been left with no other option. I hope Mercedes-Benz corporate reviews this matter carefully and conducts an independent investigation into the circumstances surrounding this repair and subsequent engine failure. At a minimum, I believe this situation deserves far more scrutiny than simply attributing fault to the customer. Based on my experience, I cannot recommend this service department. Customers should carefully document all repairs and consider obtaining an independent inspection if significant issues arise shortly after dealership service. -Eric Johnson

• 

  Tim from Mercedes Benz of Delray is the best service advisor I've come across in a very long time. I'm originally from Chicago, it's hard to find good people like Tim. Tim is a pleasure to work with and is always pushing the boundaries! Mardy is also the best because she helped me extend my CPO on my GT!

See more reviews