Seller profile

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  I inquired about a vehicle online from out of state and received a call from the sales representative. I explained that I was already financed through my credit union. The sales representative then spoke with the Internet Sales Manager, Madison Wozniak, who reached out to me and explained that my 8.9% interest rate was a little high and that she may be able to help me secure a better rate. She also explained that when purchasing a vehicle, customers are allowed to shop around for financing. I made it clear that I was hesitant about having another credit inquiry, but I decided to move forward with the application. A few days later, Madison contacted me and informed me that I was not approved for a better rate. However, the way the conversation was handled was disappointing. She stated that I made it seem like my credit score was “super high,” which I felt was unnecessary and came across as harsh. I never provided her with my credit score, so I felt those comments were unfair and could have been communicated in a much more professional and respectful way. As someone working in sales, I expected better customer service and communication. The sales representative did apologize, which I appreciated, but the overall experience left me disappointed. A customer should always feel respected, regardless of their financing situation.

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  I went in to AutoNationUsa Hilton head today to look at a Hyundai Santa Fe that was unfortunately no longer available but Ozzie was so helpful and searched for other similar vehicles. He showed me a Hyundai Tucson that checked all my boxes. The staff helped me stay in budget and still get everything I was looking for. I love my new car and my experience at the dealership! I can’t thank Ozzie and Raheim enough for making my first dealership car buying experience so great!

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  Went shopping for a used car for my daughter. After visiting a number of dealerships, we visited AutoNation in Hardeeville, SC. We were greeted promptly and began to work with Rocky on a specific car. He was Great! Attentive to our needs, responsive to our questions, and very personable. No pressure sales, but we decided to visit other dealers. The others weren't up to speed compared to AutoNation. We returned and closed the deal with Rocky a few days later. After delivery, my daughter had a few problems with the car. The team at auto nation fixed the problems. No fuss, no muss, no charge! I'm 75 and can honestly tell you this was one of the best, if not the best, car buying experience I've ever had. I know I will give AutoNation first crack when I'm again in the market for a car, and I suggest you do also.

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