Seller profile

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  This review is based on my most recent visit to the Parts Department at AutoNation. I have been a long time customer of this dealership over time. I have purchased several new cars here over the years and am on the Ford Pass Rewards loyalty program. Because of that program, Ford has my email and occasionally sends me offers and promotions to incent me to buy parts or do service for my cars. I recently received such an offer to get accessories and receive a 20% discount. So I called AutoNation Ford to order a new sunshade for my Edge, that I originally bought new there. My old sunshade was shot. My call was answered right away and the gentleman efficiently took my order. A few days later, my sunshade came in and I drove over to AutoNation to pick it up. When it came to check-out, the person at the parts desk refused to honor the discount from the email offer. I showed him the email on my phone. I pointed out the dates that the discount was available and confirmed it was still active. He asked his manager, and I explained I have purchased a Taurus, Mustang, Escort, and Edge at this same dealership, and again showed the email, but still refused to honor the offer. The quality of the sunshade is excellent but I was very unhappy with paying full price, after I presented the email coupon. I give AutoNation Ford very low marks in customer service. Loyalty means nothing to them and now I've lost faith in the great relationship I once had with this Ford dealer.

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  I recently purchased a Bronco and had an outstanding experience thanks to Chad. From start to finish, he was incredibly understanding, patient, and genuinely helpful. He took the time to answer all of my questions, never rushed us, and made sure I felt confident in every step of the process. His knowledge and kindness turned what could have been a stressful experience into an enjoyable one. If you’re looking for someone who truly cares about their customers, I highly recommend working with him!

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  I purchased a brand new 2024 Ford Mustang Mach-E, marketed and priced as a luxury vehicle. After only a few months, the paint began to peel and show oxidation, clearly a manufacturing defect. Since then, the process of getting a solution has been extremely slow and frustrating, with no sense of urgency from Ford or the dealership. The only solution suggested so far has been repainting the vehicle, which is unacceptable for a brand new luxury car and would significantly reduce its resale and market value. Repainting does not solve the root problem and places the financial loss on the customer instead of the manufacturer. What makes this situation even more disappointing is the apparent lack of accountability. These vehicles are being sold despite known paint issues, yet customers are not informed at the time of purchase. Purchasing a luxury vehicle should provide peace of mind, transparency, and quality, not months of uncertainty and a cosmetic fix that permanently devalues the car. Based on this experience, I cannot recommend purchasing a Ford vehicle, especially the Mustang Mach-E, and I strongly advise potential buyers to research these paint defects before committing to a purchase.

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