Seller profile

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  I had an amazing car buying experience here and would highly recommend to everyone. Keagan was the one who assisted me and he was absolutely amazing. I didn’t have a specific car in mind, just certain things I wanted checked off a list for me. He did a great job of listening to what I wanted, making sure I stayed within budget and being patient with me as he pulled different cars for me to test drive and look at before I finally settled on one that felt right and left me feeling happy about my purchase. Everyone from sales, to finance to the in between was truly phenomenal at being knowledgeable, helpful and friendly. 5 out of 5 stars.

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  We recently purchased a Jeep Renegade from AutoNation, and it was honestly the best car-buying experience I've ever had. Eishua showed us the vehicle we found on their website, and we felt it was priced fairly and offered great value. From the beginning, the sales experience was excellent. There was no pressure and no attempts to upsell unnecessary products or services, which I greatly appreciated. The dealership even completed some additional repairs at no extra charge before delivery. After we got home, we realized the second key we received wasn't actually for our vehicle. What impressed me most was how Eishua and the AutoNation team handled the situation. They immediately made it right by cutting and programming a new key for us at their expense. Mistakes can happen anywhere, but great customer service is about making things right, and that's exactly what they did. Eishua and the AutoNation team went above and beyond to ensure we were completely satisfied. If you're looking for an honest, hassle-free car-buying experience, I highly recommend AutoNation and especially Eishua. Thank you for making the entire process easy, stress-free, and enjoyable!

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  Do NOT buy a car from AutoNation unless you love the old-school cheesy, slimy sales experience. Chuckle when the salesman tells you about the coating they include on the vehicles and then slips in the $1,500 fee for it when signing. Don't believe them when they say they have access to the best lenders, they don't. The interest rates they'll offer are double what you can find at credit unions, which they don't work with. Laugh when the cheesy salesman has to run back and forth between you and the managers at the desk during the negotiating. If they tell you the whole process will take 30 minutes it means 3.5 hours. If they tell you they'll give you 5 days after you purchase the vehicle to have it inspected and bring them the report, in truth they won't address anything and won't even get back to you. They are the equivalent of a low-level, unprofessional, slimy used car sales lot. Even the managers know their sales process is poor. You may find the car you want but just know that they are trying to take advantage of you every way they can. I definitely recommend going to CarMax instead. They'll treat you better, respect your time, address issues you find with the vehicle, and won't sell you on BS "coating." I'm sure after I leave this feedback I'll receive the generic Auto Nation reply of "We're sorry to hear about your experience, please call our GM..." Poor operations and slimy sales tactics come from the top. The salespeople don't want to do it. The management doesn't like it either. This is all a reflection on the GM and leadership trying to maximize store profits. Here's a message to you... customers will pay more for quality service and professionalism. Additionally, they will come back again when you treat them well! How about that? Try building a repeat business model instead of hiding from issues. Be better. Take excellent care of your clients so they buy more from you and refer others. That's how you maximize your profits.

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