Seller profile

• 

  Typical used car lot! My experience here with mid at best. I went in to look at the Volvo XC90 initially and that car was falling apart at the seams. How it passed inspection was beyond me. I did find a 2010 Nissan Murano within my budget that I purchased. I beg you GET THE WARRANTY! A Week after buying the car the engine started running loud and I’m in the process now of getting it repaired. Called A and k and they were zero help! Basically just said call the warranty company and you’re on your own. Plus they never called me to pick up the title to the car. I had to call 3-5 times to get a response. Sales service as well as whoever does the maintenance for them could both be better. Make sure you really look under the hood and check out the interior thoroughly before you buy because after you swipe your card they will dismiss you. So update! I have now had the car for a month. Took it into a shop to have it inspected. Turns out the noise I was hearing was the rear wheel bearing that needed to be replaced as well as a new muffler. They could have replaced this before selling the car clearly!!!!! Also the VIN number on the inspection was not correct so they obviously take shortcuts to get the cars on the lot. Anyways NVP Warranty would not cover any repairs but Carafello’s on Va beach blvd was wonderful! Still no lights on and just needs break pads so the car wasn’t a bad purchase considering the age. It was just the customer service. They could have answered the phone or explained about the delays in getting the title. There was no communication. If people are giving you thousands of dollars for a car that’s the least you can do. I’m just saying!!!!

• 

  Matt at A&K Motors went way above a normal used car sales experience. I just had trouble with another dealer who upped the price of the car, even though it was advertised online at a lower price. I was shopping hard and new what I wanted for my 16 year old son's first car, a 2017 Mini Cooper Convertible. Since I was from out of state, Matt took extensive video of the car, testing everything on video for me, before we flew out to pick it up. He also took it on a 45 minute test drive on the highway, since he knew we were going to road trip all the way back to Austin, Texas (1,300 mile drive). I've bought cars like this before and without fail there is always something not quite right about the car, once you're there in person. This was the exact opposite experience. The car was meticulously detailed and the quality was well above what we expected for an 8 year old car. This by far the smoothest, most honest car buying experience I've ever had. There was never a gotcha moment or unexpected pain point. He even through in a 3 month power train warranty at no charge. I couldn't be happier with the car or the experience!

• 

  As an out of state purchaser, I had the absolute best experience with A&K! They made the process incredibly easy for me, were quick to turnaround paperwork even over the holidays, and best of all they were transparent and fair with their pricing. They gave me one estimate upfront and there were no surprise fees or changes, which as a younger female buyer in another state was a big deal to me - many dealerships try to throw on extra charges when they assume you don’t know the car-buying process, but A&K was honest and made it a breeze. I got a full video walkthrough of my car before purchase and had it inspected before and after delivery as well. I can’t emphasize enough how easy, communicative, and friendly the process and service were. Highly recommend!

See more reviews