Seller profile

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  Arrived after my flight they did not have my car available that I reserved. They are unmanned all communicating was done through text messages. They told me I would have to get a vehicle somewhere elese. I had to Uber to the phoenix airport car rentl plaza

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  HORRIBLE experience, I’m extremely disappointed with how this company handled my situation, and I genuinely do not understand how they even have 3.5 stars. During/after a birthday trip to Phoenix, Carzi overcharged us by over $300 (taken out of our deposit) and attempted to send an invoice for over $500. Despite our original contract stating that we had unlimited mileage and after the sales associate never disclosed any other details upon arrival (and telling us that he can add the second driver in for free), they sent us an email stating that they're owed an extra $500 for the "extra fees" on top of the original almost $300 original price and that it was indisputable. Although we attempted to resolve it directly with the company and reached out multiple times for clarification and a refund, after some initial communication, they stopped responding entirely. Extremely unprofessional, and a clear lack of customer service. The only “resolution” I ever received was a partial credit from my credit card company, not from the business itself. The company never issued a refund, never provided a clear explanation, and never followed up once it became clear they wouldn’t be financially responsible. This went on for almost 3 months. I later found out their BBB rating is an F, which unfortunately aligns with my experience. If something goes wrong, don’t expect responsiveness or fair handling. The "bait and switching" tactic that other reviewers mentioned is 100% accurate. We chose this company because we thought it was more cost-efficient, but it ended up costing us over 2x what we would have paid if we went with a more reputable company. Please learn from our mistake, do NOT book a rental car with them!!! It's not worth it, they're a horrible company and a total scam.

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  Scam! Stay alert on the fact that they do not have any display of the contracts that you sign or permit you to read them. They’re simply requesting signatures after signatures on an electronic pad. They are only permitting 400 miles per rental vehicle and then want to charge you $.85 afterwards, as if this was a U-Haul truck that you’re renting to move. Go elsewhere the car will come out triple the amount then another facility that would be less stressful and unlimited miles totally an inconvenience will be reporting them to the Better Business Bureau.

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