Seller profile

• 

  We worked with Ana Pang on getting a good deal on a pre-owned Ioniq 6. All details were worked out over email respecting my ask for OTD without any add-ons (AI summary highlights that as an issue with TOK). I showed up at the showroom and did the test drive before signing the paperwork. I was most impressed by Jason from Finance who swept through signing in a matter of few mins. I was a little disappointed with how the handover was handled, especially the car was still dirty when I took the keys. They washed it again but I'd call it a poor delivery experience. Additionally, the car didn't come with a charging cable, nor was I offered any compensation for that. I realized it after reaching home that my car didn't have a cable. My two cents to the dealership is to sell non Toyotas only if they know about the cars. Also make the buying experience as they would do for their Toyota buyers.

• 

  Our sales person named Lawrence who promise us and to convince my wife to get the deal and trades for my 370z to 4runner. If we get the 4 runner that night 07/25/2025. he promise to give us a cruise tour by verbal no written or so they took advantage our emotions to get a new vehicle . And we mentioned it to finance person before signing the papers they did not say anything all. they want is to close the deal and goodbye. After few months when I msg Lawrence about he promise cruise tour his gone🤬 he said he resigned. That's BS. Now we want to down grade the 4 runner coz we figure it out we pay a lot for lease and lots of add on that +$6k I believed. Then I ask what I can get for trade to smaller car. Imaging 2025 4runner trade to 2025 camry no down payment but still monthlt payment of$755 which same payment for 4runner. I feel scam they don't care all they want money again from me. Then I went to toyota edmonds I my honest saleperson there just came back. He saw the record. He can't believed what toyota kirkland to us. Now I traded our 4 runner to 2x 2025 corolla se with only $299 monthly. Imagine that. I suggest go to toyota edmond instead. Sorry toyota kirkland we will never go back

• 

  I bought a car from this dealership 20 years ago, and I’m happy to say they’re just as great today—if not better. They’ve recently moved to a larger location, still in the same neighborhood, and continue to provide outstanding service. I came in for a new 2025 RAV4 XLE Hybrid, and Merlin made the entire experience exceptional. He was professional, friendly, and made the process smooth from start to finish. It’s rare to find this level of consistency and care over the years. I highly recommend Merlin and this dealership if you’re in the market for a vehicle. Thank you to the owner for responding to my review so quickly. During the car-buying process, we also enjoyed a delicious chicken sandwich from a nearby restaurant. It happened to be around dinnertime, and my wife and daughter were hungry. Merlin was incredibly kind and helped us order food. The quality of your service is truly unbelievable.

See more reviews