Seller profile

• 

  My wife and I purchased a used 2023 is350 f sport with 20,000 miles on it. The car had paint damage on the driver rear quarter panel from the previous owner. I was told that after purchase it would be repainted and fixed good as new. After the paint correction, the whole car was completely covered in over spray. The car was obviously not professionally taped off and prepped for paint work. I brought this issue to the attention of the dealership and they agreed to fix the issue. The fix was…. well I don’t know. I left them the car for 2 weeks while I was on vacation, and when I came back to get it, the car was filthy, and it looked like they only buffed out the quarter panel. They didn’t even clean the buffing compound from the cracks of the trunk, door and window trim after “fixing” it. Came back again to explain to them, THE ENTIRE CAR IS COVERED IN CLEAR COAT OVER SPRAY. The roof, every piece of glass, headlights, tail lights, mirrors. The whole damn car! Third times a charm, so you’d think. But no, more like three strikes you’re out. They removed most of the over spray. But still the mirrors, the headlights, the tail lights, parts of the bumper, pieces of chrome and trim. Still have over spray on it. When you run your hand across it, it feels rough. You can physically see the over spray gleam in the sunlight After dealing with multiple sales, service and management, I’m 100% done with this dealership. This is the type of service I would expect from a Kia dealership, not Lexus. And to top it all off, they gave us a loaner with half a tank of gas and then required us to fill the tank, while our car was missing a quarter tank when we got it back. And apparently when you wash a car, you don’t clean the wheels….. So who knows, maybe Lexus of Lynnwood can do better and I can carry out my warranty with them. Because obviously these guys don’t take their jobs seriously.

• 

  I finally found my dream car at Lexus of Bellevue. The service was excellent, and the staff was very friendly and welcoming. Our salesman, Andre, explained everything very professionally and quickly completed the necessary paperwork, and now I'm enjoying driving my luxury car. I recommend this dealership to all Lexus enthusiasts; they have an excellent selection of both new and used cars, both low-mileage and in excellent condition.

• 

  Vin Nguyen was an outstanding sales consultant at Bellevue Lexus. This is the second Lexus I have purchased from him within a year, and he has always gone above and beyond to help me choose the right vehicle not only for myself but also for my family. Thanks to his knowledge, patience, and guidance, this has truly been one of the best car-buying experiences I’ve ever had. Vin made the entire process smooth, transparent, and enjoyable from start to finish. I would highly recommend him to anyone looking for exceptional service and a trustworthy consultant at Bellevue Lexus.

See more reviews