Seller profile

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  Kevin did an excellent job helping me with my car purchase today. From the moment I arrived, he made me feel comfortable and never pressured me at any point in the process. He really listened to what I wanted and worked with me to find the right option that fit my needs. The entire process went very smoothly thanks to his professionalism, patience, and knowledge. I truly appreciated how easy he made everything feel. If you’re looking to buy a car, I highly recommend asking for Kevin!

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  I stopped by Lexus of Bellevue during the Lexus December to Remember sales event after seeing a car online that I wanted to test drive. I had already done my homework and knew exactly what I wanted, the features that mattered, and the price range that made sense. I was not there to waste anyone’s time, and I appreciated that they were not looking to waste mine either. Their one person one price approach creates a very straightforward and customer focused experience without any haggling or being passed around. Eric reached out to me right away after my online inquiry and gave me a call so we could set up a time for me to come in. Meeting him in person confirmed how great he is to work with. He is friendly, knowledgeable, and genuinely invested in helping customers find the right fit. The car I test drove was nice, but it was missing a few must have features. Since I have had a long relationship with O’Brien Auto Group, I asked if they could locate a similar model in a different color. They found one, but it still did not have everything I was looking for. I was getting ready to wrap up when Eric suggested we take a look at the vehicles that were currently being shipped from Japan. Sedans are not in high demand these days, so only a few were coming in. Four total. Two had already been claimed. Out of the remaining two, one had every feature I wanted. That was the moment I knew it was the right choice. I asked how much I could put on a credit card because earning points is always a priority. I placed the deposit and waited for the car to arrive from the port. Once it arrived, the dealership handled everything including detailing, preparation, and paperwork. The signing process was quick, easy, and completely seamless. A huge thank you to Eric N, Andy, and the entire Lexus of Bellevue and O’Brien Auto Group team for helping me secure one of the last Lexus IS 350 F SPORT AWD Gen 3 models built and shipped from Japan in December 2025. I had been wanting a new car for a while. I hoped the next generation IS would go hybrid, but the redesign was not for me. I have always preferred the final generation of this model, and I am grateful they were able to track down one of the last ones produced. This team consistently delivers an exceptional experience, and this purchase was no different.

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  We are extremely disappointed with the experience we had at this dealership. The level of service dropped significantly the moment the paperwork was signed. It felt like the staff shifted their focus entirely to chasing the next customer to meet quotas, rather than taking care of the ones they had just committed to. To make matters worse, our brand-new car was delivered with so much white dust all over the interior, something that should never happen with a new vehicle. When we called to share our concerns, instead of listening and taking accountability, the sales manager, Ritz, insisted they had done their “very best.” He even questioned our experience, acting as if he and his team were completely unaware of the issues. That response was both frustrating and dismissive. We have purchased four cars from this dealership and referred multiple customers over the years, which makes this experience even more disappointing. Unfortunately, this will be our last time doing business here. Do better. Show genuine care, take responsibility, and treat every customer with respect, no matter who they are or where they come from.

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