Seller profile

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  I’d like to give AutoNation a huge thank you! I bought my car mid September and 3 weeks later the transmission went out. After talking to the GSM. John the GSM had my car towed to their location. After confirming the transmission was messed up. AutoNation covered all cost. John and the service manager Lindsey were great to work with. They gave me a loaner vehicle to make sure my day to day life wasn’t interfered. Thank you AutoNation for a great job!

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  I took my 2017 Honda Civic to AutoNation Honda Thornton Road and left feeling completely taken advantage of. They charged me about $480 to reprogram the transmission, said the programming was successful, but the car still had the same problem. Then they told me the PCM might be bad and wanted to charge another $400+ for more diagnostics. By that point, I had paid almost $900, and the car still wasn’t fixed. The service rep, David, kept saying things like “be ready for more repairs” and “this is only the first step,” which made it clear they were grooming me to spend more and more with no end in sight. It felt like they had no real plan — just excuses to keep the meter running. Most of what they did was plug the car into a computer and charge hundreds per hour for it. When I asked if they could at least apply the first diagnostic fee toward the repair, they refused. David even blamed a “shadetree mechanic,” which wasn’t true and came off arrogant and unprofessional. After all that, David quit shortly after handling my case. I ended up buying a PCM myself for $220 and took the car to Far East MotorWorks in Chamblee, where they reprogrammed everything correctly using proper Honda tools — all at a fair price. This whole experience was exhausting and felt like a money trap. I wouldn’t recommend this service department to anyone.

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  Paula and the team are great. It was my first car buying experience and it went pretty smoothly. The only issue I had was quickly resolved and I’m so appreciative of how Paula took the time to walk me through the process and made sure I was satisfied. I came in nervous and unsure if I’d be leaving with a car and left feeling like I was a part of a family(cheesy I know but it’s true). Truly thankful!

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