Seller profile

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  Best experience at a car dealership ever! “G” Ghassimou was my sales guy and was an absolute pleasure to work with. Communication was excellent. Low pressure, straight forward pricing, and a relaxing experience. Never thought I’d say that at a car dealership.

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  I took my 2017 Honda Civic to AutoNation Honda Thornton Road and left feeling completely taken advantage of. They charged me about $480 to reprogram the transmission, said the programming was successful, but the car still had the same problem. Then they told me the PCM might be bad and wanted to charge another $400+ for more diagnostics. By that point, I had paid almost $900, and the car still wasn’t fixed. The service rep, David, kept saying things like “be ready for more repairs” and “this is only the first step,” which made it clear they were grooming me to spend more and more with no end in sight. It felt like they had no real plan — just excuses to keep the meter running. Most of what they did was plug the car into a computer and charge hundreds per hour for it. When I asked if they could at least apply the first diagnostic fee toward the repair, they refused. David even blamed a “shadetree mechanic,” which wasn’t true and came off arrogant and unprofessional. After all that, David quit shortly after handling my case. I ended up buying a PCM myself for $220 and took the car to Far East MotorWorks in Chamblee, where they reprogrammed everything correctly using proper Honda tools — all at a fair price. This whole experience was exhausting and felt like a money trap. I wouldn’t recommend this service department to anyone.

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  I had a great experience today at the AutoNation Honda service department. I came in for a diagnostic and the team was very helpful. They clearly explained what was going on with my car and walked me through my options without pressuring me to make a decision. Daniel was especially helpful and professional. I really appreciated the honest and straightforward service.

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