Seller profile

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  You know I’m not usually one to put something up like this, but I feel like I had to say something because it almost feels so illegal at some point or not right to do what happened to our family with a recent motorcycle purchase that took place two weeks ago. I understand that in California there is no cooling off period With motorcycles, but I would think that with the expertise or experience that these sales people have that maybe they would be kind enough to suggest us renting a motorcycle first for our 18 year-old son before purchasing a brand new fast bike or at least if they could have one that could be test driven that was maybe even used. Either way what happened to us was not good. We went in there to return the motorcycle after only having it for five days and putting 17 miles on it, explaining everything to the management team,as my son was driving it in the parking lot trying to get familiar with the bike right across the street from where we live. Thankfully, after praying and everything, our son decided that he felt that if he kept the bike, he would end up dying on the motorcycle and so he came to my husband, and I told us that he doesn’t think we can keep the bike which I was so grateful and thankful for because nobody ever wants to have to lose a child or anybody on a motorcycle and I’ve heard of many cases where people have passed away on motorcycles, but I was trying as a mother to support him and getting him the motorcycle. The sad part is that when we went to return it, the owner was in the parking lot in his truck getting to leave and I had a feeling it was him and so I asked the sales person if you could please ask him if he’d be willing to talk to me for a moment so I could explain the situation with my son and us returning the bike. To my surprise, he was unwilling to get out and took off, but then had his son-in-law assist us and another manager there. It was just very disheartening because I could understand if there was something in the verbiage of the contract stating that if you return the motorcycle that there is a fee, but when we took the bike back for only having it for five days and 17 miles they charged us $4280. I felt like that was completely steep and I was hoping that they would be more gracious and understanding in the situation and not take that much money from us. I understand they need to make money as a business but to take $4280 after us only having the bike which was brand new and only 17 miles on it, seemed a bit much. I’m really hoping that they have a change of Hert and reach back out to us and give us back our money or at least the majority of it.

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  My husband and I went in today to look for some gear for him, and Dave in Parts & Accessories was extremely helpful. He recommended various jackets and help fit my husband in the right helmet. Dave was efficient, kind, and had absolutely the best customer service we’ve experience thus far at a motorcycle store. We got everything we needed and left extremely happy with all new gear. We recommend Dave for all your accessory needs, he really knows his stuff! Thank you!

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  Great experience with Bert’s Mega Mall. I recently purchased a 2019 used RZR, and within an hour it started making a noise. I contacted Sean Dalrymple, who immediately stepped in and made the entire process easy and stress-free. After test driving it again, I’m happy to say the RZR is now in excellent working condition. Sean was my main point of contact and support throughout, always professional, responsive, and committed to getting everything handled the right way. I truly appreciate the follow-through and customer service. I would definitely recommend Bert’s Mega Mall.

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