Seller profile

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  Michael Caruso in the Service Department is absolutely outstanding! He has been my service advisor for over four years and has helped me with multiple boats I’ve purchased from Bert’s Megamall. From minor repairs and routine maintenance to major engine work, he consistently goes above and beyond. He is incredibly responsive, keeps me updated every step of the way, and takes the time to thoroughly explain everything at drop-off and pickup. He’s professional, friendly, and always willing to accommodate last-minute scheduling. Michael is truly the reason I continue to purchase and service my boats at Bert’s. I highly recommend asking for him, you won’t be disappointed!

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  Bought a new motorcycle from Bert's. Worked out my best deal over the phone. Got a commitment for a specific out the door price which I was very happy with. Gave them a deposit and went in the next day, paid the rest and picked up the bike. Was expecting a hard sell or for them to try to jack up the price one way or another but they tried no such thing. They were very friendly, fast and efficient. They answered all my questions and got my new motorcycle loaded up in my truck. I was impressed with both the price and the process.

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  You know I’m not usually one to put something up like this, but I feel like I had to say something because it almost feels so illegal at some point or not right to do what happened to our family with a recent motorcycle purchase that took place two weeks ago. I understand that in California there is no cooling off period With motorcycles, but I would think that with the expertise or experience that these sales people have that maybe they would be kind enough to suggest us renting a motorcycle first for our 18 year-old son before purchasing a brand new fast bike or at least if they could have one that could be test driven that was maybe even used. Either way what happened to us was not good. We went in there to return the motorcycle after only having it for five days and putting 17 miles on it, explaining everything to the management team,as my son was driving it in the parking lot trying to get familiar with the bike right across the street from where we live. Thankfully, after praying and everything, our son decided that he felt that if he kept the bike, he would end up dying on the motorcycle and so he came to my husband, and I told us that he doesn’t think we can keep the bike which I was so grateful and thankful for because nobody ever wants to have to lose a child or anybody on a motorcycle and I’ve heard of many cases where people have passed away on motorcycles, but I was trying as a mother to support him and getting him the motorcycle. The sad part is that when we went to return it, the owner was in the parking lot in his truck getting to leave and I had a feeling it was him and so I asked the sales person if you could please ask him if he’d be willing to talk to me for a moment so I could explain the situation with my son and us returning the bike. To my surprise, he was unwilling to get out and took off, but then had his son-in-law assist us and another manager there. It was just very disheartening because I could understand if there was something in the verbiage of the contract stating that if you return the motorcycle that there is a fee, but when we took the bike back for only having it for five days and 17 miles they charged us $4280. I felt like that was completely steep and I was hoping that they would be more gracious and understanding in the situation and not take that much money from us. I understand they need to make money as a business but to take $4280 after us only having the bike which was brand new and only 17 miles on it, seemed a bit much. I’m really hoping that they have a change of Hert and reach back out to us and give us back our money or at least the majority of it.

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