Seller profile

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  WPAA has a nice selection of vehicles for anyone in need of a quality vehicle. The staff was kind, helpful, and honest. Any questions and/or concerns were answered in a timely manner. The buying process was convenient and fast. If in need of financing, it is available. I was approved in minutes and within my budget. I will consider WPAA in the future if and when I am in need of another vehicle.

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  They were extremely helpful with me on buying my first car. I didn’t buy one because I was looking for more options but they had a good selection. You have to do your research beforehand, Armando was still helpful in the long run. Definitely would look into them if you are on a budget and still need a vehicle.

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  Consumer Complaint Regarding Woodbridge Auto Auction - Aug. 2026 I am a woman with a disability, and I feel deeply disappointed and misled by my experience with Woodbridge Auto Auction. I purchased a 2012 Nissan Juke on June 27, 2026, believing I was buying a vehicle that had passed Virginia inspection and was in drivable condition. Instead, within days of purchasing the vehicle, I began experiencing one major mechanical failure after another. Close to $8,000, and still have not driven since the car for two weeks. One of my biggest concerns is that the vehicle did not display a rejection sticker on the windshield. Based on my understanding and prior experience purchasing vehicles, I expected that if a vehicle had recently failed inspection, there would be a visible rejection notice to alert prospective buyers. There was nothing on this vehicle that caused me to question its condition before purchasing it. Below is the timeline of events following my purchase: June 27, 2026: Purchased the vehicle from Woodbridge Auto Auction for $4,252.00. Approximately 6 days later: After obtaining a Maryland inspection cost ($125.00), I was also, informed that both vehicle control modules ("motherboards") would need to be replaced at an estimated cost of approximately $2,000, not including labor. July 6, 2026 (8 days after purchase): The vehicle would not start due to a battery-related issue and remained inoperable for over a week. July 8, 2026: Paid for an oil change and replacement spark plugs cost (355.00). July 18, 2026 (21 days after purchase): While driving, I heard an extremely loud metallic noise, as though a chain had broken inside the engine. July 21, 2026: I received an estimate stating the timing chain required replacement at an estimated cost of approximately $1,700, including parts and labor. Between July 28 and July 31, 2026: I was informed that the timing chain damage had likely caused catastrophic engine failure and that the vehicle now requires a replacement engine costing approximately $3,000, plus labor. In addition to the purchase price, I have also paid approximately a little over $600 for my MD Tags & Registration fees. Despite these expenses, my vehicle has been undrivable for nearly two consecutive weeks. On August 4, 2026, I contacted Woodbridge Auto Auction seeking assistance. I was placed on hold for an extended period, disconnected, and then called back. I spoke with representatives identified as Cellier and Cherice. I was ultimately told that because the vehicle was sold "as is," there was nothing they could do. I understand what an "as is" sale means. However, I do not believe customers should be misled into purchasing a vehicle that develops catastrophic mechanical problems almost immediately after purchase. After doing business with Woodbridge Auto Auction for more than two decades, I was shocked that no effort was made to review my concerns or explore a reasonable resolution. I am currently unemployed and cannot afford thousands of dollars in unexpected repairs or a replacement engine only weeks after purchasing this vehicle. I am sharing my experience so other consumers can make informed decisions before purchasing a vehicle from this dealership. I respectfully request that Woodbridge Auto Auction review my case in good faith and work toward a fair resolution. I also hope that consumer protection agencies will review this matter to determine whether other buyers may have experienced similar issues. [email protected] [email protected] [email protected] Sherie V. Boyd

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