Seller profile

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  I had an incredible experience purchasing my car from Century Buick GMC. From start to finish, everything was smooth, transparent, and professional. Glenn (the manager) and Karina (sales) were outstanding — they provided photos, answered all my questions honestly, and addressed every concern before I even visited the dealership. Their communication made me feel like a VIP customer. When I arrived, the car was exactly as described, and there was absolutely no pressure to buy. I test-drove it, felt confident, and ended up signing the papers the same day — entirely on my own terms. Caroline in finance made the final step a breeze. She clearly explained every option available, never pushed extras, and made sure I understood everything before signing. I genuinely appreciate the team’s transparency, professionalism, and courtesy. This was by far one of the best dealership experiences I’ve had. Highly recommend Glenn, Karina, and Caroline at Century Buick GMC!

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  I had a great experience with my service appointment this week. When my service advisor was busy with another client, another advisor jumped in to do the intake process for my vehicle which was quite helpful. The team also adjusted to my desire to wait for the vehicle versus dropping it off and picking up later. The service advisor's clear communication about the issue and resolution, along with the quick fix (since the parts were in stock), were quite helpful to me. I look forward to returning for future service needs.

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  Horrible. My car door locks would not open, so I was having to use the emergency key that's in the fob. So i started to go online to see what might be the cause, one step was to remove the interior side panel to check the fuses for the BCM. It took me all but 8 minutes to do so, as it is one screw and popping out the panel from the hold pins.... Well still didn't work, I decided to take to the Dealership... So long story short, cause this could go on for pages.. They told me they (Professionals) had to remove the interior panels which took them THREE Hours (professionals) @ about $170.00 an hour and run "diagnostics" on each panel.. (I know) ...to make a long story short, The charge was over $1000.00 and in the end, they said all I needed was a new battery (itemized bill for batter was 249.00 since is was the cheapest battery i guess) all in all I ended up with a $1625.00 because they said i needed my 30k tuneup, my car was at like 40k miles... so Oil change, Wipers ( i just replaced 1 month before and im assuming some hoses) So that was the extra $600.00 . Now my back wiper is making a crazy noise when it gets used, never did that until this "Tune-up" but there is NO WAY im going to take it back to them after i just got royally screwed over by them. They are a GMC Dealer ( I bought the care there) and they couldn't tell a GMC issue was caused by a simple need to replace a battery!!! Every time I go there its something new... So done with them, was buying my wife another car as a gift, so I changed from going there and bought from JEEP cause there is NO WAY im locking in with them again. I can go on and on about the lack of a detailed response in questioning the charge but im sure you can get it from this write up about the experience as a whole... Do yourself a favor and look elsewhere, this might be my first negative post i ever felt the need to spend time on in my life and im 55 yo. Still incredibly annoyed. A BATTERY!!! You think they'd check that FIRST!!!! Oh and mind you, they KEPT my Car from like Thursday through Monday..... again, for a battery... with no loaner...

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