Seller profile

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  What a amazing experience have to share.Most definitely will be coming back, purchased.My first car here, they made it for a slightly walked me step-by-step and made sure.I got the car in my dreams.But more.Can you ask for thank you so much Carson Cars

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  Carson Cars wasted my time and disrespected me from start to finish. Yesterday, their employee Dorion told me I was approved for a 2015 Jeep Wrangler with a $1,000 deposit. I was told everything was good to go. I rearranged my schedule, came in ready to finalize the deal, and suddenly the entire story changed. The moment I arrived, I was told I was not approved at all. Instead of the vehicle they promised, they tried to push three cars from 2002 and 2006 — all in terrible condition — and acted like that was the best I “deserved” because of my credit. The exact words were basically: “This is what you’re good for if you want a car.” That’s not customer service. That’s manipulation and disrespect. Carson Cars advertises that they help people with bad credit, but what they actually do is bait you with false approvals, get you in the door, and then pressure you into taking whatever broken inventory they can’t sell. No honesty. No consistency. No professionalism. If you value your time, your dignity, or your money, avoid this dealership. There are plenty of places in Lynnwood that won’t treat you like you’re disposable.

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  Test drive, sale, and financing on 8/6/2024 went fine. They met me in Bellevue the next day to swap vehicles because the headlights on my purchase required repair that they couldn’t do same day. I appreciated this since I live south of Tacoma. However, it took them over two months to pay off the loan on my trade in. So I continued to make payments on two vehicles until they finally paid it off. All the while having it listed for sale on their lot. Communication was abysmal. I did eventually receive a refund for my payments on the loan but this was really stressful. I paid off my new to me vehicle 13 months after the sale date on 9/2/2025 and was owed a prorated amount on my unused gap coverage. I emailed and called multiple times between Sept 10 and Dec 19 this year. Again, terrible communication and customer service. I randomly received a check yesterday 12/31 for $606 when I expected closer to $655 considering the terms and basic proration math. No statement was included and I have not heard from them since my last email on 12/19. If you want to buy a used car here, you should reconsider. Don’t expect any decent customer service after the fact. I’m pretty disappointed and I had hoped it would turn out otherwise. I won’t be returning and won’t recommend Carson Cars to anyone. The only reason I gave any stars is because of my experience on the day of the sale and they met me a little closer to my home to swap vehicles. Otherwise, it’s been a stressful experience when it could and should have been otherwise. I have tried to be fair and balanced in this review.

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