Seller profile

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  What a amazing experience have to share.Most definitely will be coming back, purchased.My first car here, they made it for a slightly walked me step-by-step and made sure.I got the car in my dreams.But more.Can you ask for thank you so much Carson Cars

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  Test drive, sale, and financing on 8/6/2024 went fine. They met me in Bellevue the next day to swap vehicles because the headlights on my purchase required repair that they couldn’t do same day. I appreciated this since I live south of Tacoma. However, it took them over two months to pay off the loan on my trade in. So I continued to make payments on two vehicles until they finally paid it off. All the while having it listed for sale on their lot. Communication was abysmal. I did eventually receive a refund for my payments on the loan but this was really stressful. I paid off my new to me vehicle 13 months after the sale date on 9/2/2025 and was owed a prorated amount on my unused gap coverage. I emailed and called multiple times between Sept 10 and Dec 19 this year. Again, terrible communication and customer service. I randomly received a check yesterday 12/31 for $606 when I expected closer to $655 considering the terms and basic proration math. No statement was included and I have not heard from them since my last email on 12/19. If you want to buy a used car here, you should reconsider. Don’t expect any decent customer service after the fact. I’m pretty disappointed and I had hoped it would turn out otherwise. I won’t be returning and won’t recommend Carson Cars to anyone. The only reason I gave any stars is because of my experience on the day of the sale and they met me a little closer to my home to swap vehicles. Otherwise, it’s been a stressful experience when it could and should have been otherwise. I have tried to be fair and balanced in this review.

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  Carson cars are theives and liars - the vehicle Carlos sold me had issues to the point where I had to force them to make repairs with threats of lawsuits. In June 2025 Jessica was sent paperwork requesting to cancel my warranty due to on going negligence between her self and her coworker Evelyn. Jessica responded directly to the paperwork and tried to claim it was never recieved. This was sent again on July, November and multiple times in January up to current - again took threatening legal action before I ever heard from management. Mike (owner) and Shane (manager) ensured me this would be corrected and apologied profusely after also denying they knew anything about it regardless of being CC’d on most emails. They lied once more and did not correct anything - they have marked my account as missing payments from June until now despite admitting in writing the account was cancelled and paperwork was recieved in June meaning there were no additional payments to be made and therefor impossible le to be late or missed. I have filed a report with BBB and contacted the Everett police department and notified them of credit fraud as well as submitted the emails from Mike Jessica and Shane as evidence in disputing my credit reports. They care about selling POS cars overly priced and then hoping you don’t have a backbone to stand up for yourself when you catch them in a lie. They are sleezy incompetent and lazy. They deserve to be closed down for good Oh and they’ll block you and delete your reviews when they are able. Such a joke!

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