Seller profile

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  I've posted many positive reviews (on Google, Amazon, Yelp..) I rarely say a bad word about people working and trying to make an honest living. And I won't be rude, but simply & factually - this was my experience with Cquence: Th 7/16/26, I ordered a pair of calipers shown on their website (photos 1&2). After ordering I received the message that my order was received (see photo 3). I also received the alert that my card was being charged (preliminary). I received nothing else from Cquence FR, SA, SU, or M 7/20. My car was sitting on a hoist (I pay to use) those 5 days. Monday, 7/20 mid-afternoon. I finally called ~ twice - with my order #. Voicemail... Please leave your number... but Voicemail was full & N/A. Second call... Voicemail. Left a message-name, phone #, order #, and question about my order status. A bit later I received a call back. The fellow had not listened to my VM msg. I gave him all the info again. He said simply "we can no longer get those calipers, we cancelled your order." I asked "Why then were these for sale on their website and why I did NOT receive a text, email, or phone call to tell me that my order was cancelled." I also told him "My car has been on the hoist awaiting the calipers that I'd ordered" (and their site said was "in process" - see photo 3). I also said this cost me time & money, and was really not an appropriate way to treat a customer. "Oh sorry." 😖 Cquence apparently has done better, and they can, and SHOULD do better. Please be more responsible and respectful to your customers.

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  I recently called Cquence Brakes to inquire about a brake job I would be doing soon and wanted to share my experience working with them. I spoke to Houston and he was outstanding. I’d performed numerous brake jobs over the past 20 years or so and never had an experience as easy and pleasant as this one. We discussed options for my setup and what I appreciated the most was how thorough and detailed Houston was with the questions he asked. Even more impressive was how friendly and natural the conversation felt. He dialed in which parts would best suit my driving style and would best complement my build. Upon receiving my order I also noticed hardware kits included for both front + rear. I’m not sure if they were included from mfr, but also wouldn’t be surprised if it was Houston’s doing. Either way I was very grateful. I consider myself knowledgeable (though no expert) when it comes to maintaining my car; and working with Cquence I had no doubt that I was dealing with professionals. Rarely in this industry do you experience both competence and genuinely good customer service like that. It’s usually one, the other, or neither. If you’re shopping around for brakes/parts, I highly recommend working with the guys at Cquence…. Thanks again, Houston!

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  Cool place. Good prices. This is actually the machine shop that does the milling work. Found them on Offer Up and they had exactly what I needed.

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