Seller profile

• 

  A true genuine 5/5 👏 from being greeted upon arrival by the sweet lady checking me in & gave me a heartfelt personable goodbye, to whom I was assisted hands on with by Mr Neyar, all the way to my finance & cashier lady! You all made an impact on my visit. I was approved & everybody gave me encouragement & high hopes that I’d be walking out with a car & I did just that! I’m so in love with my new car, 2013 Mercedes Benz ML 350. I won’t go into what I paid because everyone is situational & preference. They offer in house financing or can search banks that will approve you. Do your research & be ready! Car was in pretty good condition exterior wise, it’s used & take in consideration it’s an older car so natural wear & rear.. so don’t go in with expectations higher than your budget , & then bash these lovely people for something out of their control. They cleaned up my car all nice for me to ride out in. I truly have nothing bad to say about this place. I will forever be a returning customer in the future for any car shopping needs !! 👏

• 

  Like many of the other 1-star reviews, my trip to see a car I found listed on Auto Trader was a complete waste of time. After I had sent an automated message through Auto Trader to ask if the car was available, they definitely did not hesitate to schedule an appointment to test drive the car. After reshuffling my schedule that day to try and accommodate a very narrow window of time they were willing to let me check the car out, I made the hour-long drive out to Hawthorne. I had arrived around 15 minutes early, and wandered the lot. During that time, not a single employee approached us, asked if we needed anything, and apart from someone's friend or family member smoking weed in one corner of the lot (with a young child next to them) we didn't see a single person. We took the time to visually inspect the car, and there was significantly more damage to the car than "minor cosmetic". Part of the front grill was cracked and literally hanging off the front bumper. The headlights were ultra cloudy, and far more dings in the paint than the listing showed. I was planning on replacing the bumper with an aftermarket one anyway so I was willing to overlook that. Once our appointment time arrived, I entered the office and asked the gentleman at the receptionist desk about who I needed to speak with about my appointment and he responded with a name I couldn't hear but it sounded like "Mike" or something. After looking for this Mike person, he asked me what I was there for. When I mentioned my interest in a specific car, he at first didn't even know which car I was referring to - and there ain't many cars on the lot. He then asked me what price I saw advertised. This is where he dropped the extra $2500 GPS surprise on us, as many others have experienced. When I mentioned this wasn't in the listing, his only reply was "check the disclaimer." The disclaimer is worded in a way, obviously intentionally, that doesn't allude to such a drastic increase in price and is clearly a method of getting foot traffic to the lot. He said they could ignore the price if paid in cash, which I said I'd be willing to do. So when he showed me the total price tag, it still included the $2500 and said that IS with the discount. The car was still cheap enough to maybe overlook this as well so I requested to at least let me test drive it. After sending someone to retrieve the car, the runner came back stating they didn't know how to drive a manual transmission and would go and get someone who could. In the meantime, Mike wandered back into the building never to be seen again. We sat there for over 20 minutes waiting for the car to be made available for a test drive. With cash on-hand you'd think they'd be somewhat enthusiastic to close the deal. Instead, we were completely ignored, and after waiting around we decided to just leave. Apparently no one even noticed we left because not long after leaving we continued to receive multiple phone calls asking why we missed our appointment and if we wanted to reschedule. I stated we had been there, who we spoke with, and what transpired, we were then utterly ignored. After sending a few reply text messages, we have received zero response. I wasn't expecting a Lexus dealership level of shine and polish, but if I was ready to hand over 4 to 5 digits worth of cash you'd think they'd at least show a modicum of initiative or transparency.

• 

  Worse place ever! They lie on the phone the phone to get you through the door and then everything changes. I was told that the vehicle I wanted was under $5,000 and I could get financing on this vehicle for under $100 a month with the down payment I had, and when they got me in their office the price of the vehicle jumped to over $12,000 and financing needed $3,000 more down to finance the vehicle and payments of over $400 per month. We drove from LA Puente which took about an hour to get there. If you enjoy BS have at it and good 👍 luck!

See more reviews