Seller profile

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  Just wanted to give a huge shout out to these guys!! Jerome, my salesman was amazing! I feel like he truly cared and helped me pick out a vehicle that was going to be great on gas and comfortable for my long drive to and from work! Also Richard for working with my lack of credit and Lisa for explaining everything in great detail helping me every step of the way thru the financing process. Also a huge shout out to Marty when my vehicle needed a couple things fixed, he personally gave me a ride to and from work to make sure I still was able to continue my responsibilities while my vehicle was fixed up in a timely manner. I absolutely love my 2022 Chevy Malibu and enjoy driving her daily! If you are having a hard time getting financing or are looking for a fresh start and a second chance these folks are here to treat you like family!! Thanks so much team for all your help! I highly recommend and in fact will send my friends to you for vehicles as well!!

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  I'm grateful for the yes they gave me after so many nos. But it has been hell and frustrating dealing with these people over a 2014 vehicle. I lost two jobs because of them towing my car on a Wednesday during my training just get it back two days later when I actually had money, plus I had just mad a payment the Monday before. So missing work Thursday and Friday I lost the Seasonal position. But was supposed to start a permanent position on May 18th it's a Monday I told Marty this. So that should tell you I don't have funds to get full coverage insurance. I asked Marty for more time to get the full coverage in the mean time i do have liability. Thinking he would relay the message to his boss. But they decided to tow the car again on 5/23. How am I supposed to get you the money if you keep repo the car over petty shit? These people here are greedy, incompetent and mean. I don't recommend them.

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  I’m leaving a three-star review because my experience with U Park We Sell in Mesa, AZ has been very mixed. I was referred to this dealership specifically because of Marty (Martin). I live in Phoenix and took a 38-minute Uber ride to purchase a vehicle based on that recommendation. During the buying process, Marty was professional, helpful, and reassuring. Less than 24 hours after purchasing the car, it would not start. Naturally, I was anxious and concerned. My first instinct was to reach out to Marty since he had been my main contact. I called and texted him right away. While waiting for Marty to respond, I also contacted Richard Drummond, the owner, to report the issue. Unfortunately, that conversation became very difficult. I was told it was “too far” for them to help because I was in Phoenix—even though I had traveled that same distance to purchase the vehicle. Instead of calming me down and reassuring me that the situation would be handled, the communication was hostile, aggressive, and dismissive. I was hung up on multiple times while simply trying to ask basic questions about what to do next. As a customer who had just bought a car the day before, this was extremely upsetting and left me feeling scared and unsupported. During this same time, Marty responded back to me immediately and completely changed the experience. Even though it was his day off, he personally came to my salon to help. He purchased the proper tool needed, temporarily resolved the problem by tightening the battery connection, and reassured me until I could bring the vehicle in for further inspection. His professionalism, kindness, and willingness to help went far above and beyond. If this review were based on Marty alone, it would easily be five stars. My experience with Richard Drummond, however, was the opposite. As a business owner myself, I would never speak to or treat a customer the way I was treated after the sale. Respectful communication matters, especially when a customer is dealing with an unexpected problem. I still need to return for scheduled service, including tires, alignment, and a drivability concern. I am hopeful future interactions will be more professional and productive. Important information for Arizona buyers: Under Arizona Revised Statutes §44-1267, vehicles sold by any licensed used-car dealer in Arizona come with an implied warranty of merchantability for the first 15 days or 500 miles after delivery, whichever comes first. This means the vehicle must be fit for ordinary transportation unless a specific defect was properly disclosed in writing and signed by the buyer. This consumer protection applies statewide to all used-car dealerships, including those that offer in-house financing. I’m sharing this honest experience so other buyers are informed and prepared. Best of luck and will update.

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