Seller profile

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  I purchased a car as a first time buyer 8 months ago, the car had a window that did not roll up all the way, all tires were bad, there was a random hole in the console, a master warning light on my dash(when I asked him about it he said nothing was wrong and it was fine, basically brushed me off), an E-i loop inspection required light , a battery management system inspection required, a broken valve cover for my head gasket and insulation melted onto my engine which should not be in or around a car whatsoever. Danny the mechanic along with Sam said they would fix these issues. time went on, it started raining.. they didn’t fix the window. Danny fixed the valve cover and tried to brighten my headlights and only managed to scratch my paint. The engine mount needed a replacement as well which Danny gave me the part for but did not replace after spending 4 hours on the car and having a female distracting him throughout. I’ve tried to be patient and understanding but when they delayed me and didn’t replace the tires. They all, one by one popped and needed replacing which came out of my pocket. I tried to call Danny to help when it actually happened and no response, just left on read. when I did replace the tires, the studs to hold the tire on were stripped. meaning they needed to be replaced before a new tire could be put on costing me more money and missing lug nuts to even hold the tire on! prior to my vehicle overheating Danny was supposed to come take a look at is as I requested but he never came. A few days to a week later, my car overheated and the head gasket ended up blowing and the engine had coolant in it. As soon as Sam called me to tell me it was my fault , he was hostile and I could not even get a word out. All I wanted was a different car and I was more than willing to pay on a different car, I understand maintenance and wear and tear is on the owner which I have been doing but this car was sold to me in very poor condition that should not have even been on the lot. thankfully I was able to get another car with a better dealership but this experience in all has been horrific. I’ve come with nothing but patience , the people who answer the phone are sarcastic, can’t answer simple questions or simply understand the question and cannot provide any accurate information. along with Danny and Sam both quick to anger and escalation when it’s not needed, knowing they are in the wrong and knowing what they sold me. first and last time ever doing business with them. Very unprofessional behavior from the owner and mechanic and trying to scare me into believing nothing could be done about this with a lawyer knowing how wrong they were. I was questioning making this review due to all the good ones they have but everyone can make their decision how they would like, this was just my horrible experience. An UPDATED reply: There has been very poor communication, I did not fail to show up, I communicated with Danny and he did not show up which I still have calls and messages from. He did not fix it at my house, it was actually in the lot of the dealership. The accident was in fact not my fault and the person who hit me did not have insurance. it was not intentional and I did not wreck it as only my headlight housing was broken. I am not expecting a new car. I was simply asking for possible options as I did not fully contribute to the poor condition of this car. By poor communication, Danny had told me every time they were charging me and adding it to the end of my bill. Only once was I informed that I was not being charged when I called for the tow truck. While on the phone with Sam, he did not offer any options or help, he was just hostile so I ended the call. I had called the dealership after fixing the radiator which seemed to be the main issue and the car was not overheating, the thermostat also contributed to the overheating warning not being accurate and going on and off. I requested the tow truck at 11-12am and it would not be able to get to me around 5-6pm. I was no longer there.

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  Sam the owner was a good guy, I purchased the vehicle without any Credit check or hard inquries, It turned out that I wasn't satisfied with vehicle so I returned it and Sam refunded my whole down payment. Thank you for the full refund Sam, I apologize for the inconvenience. Truck is nice but I wanted a car fit for my family and I.

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  Excellent place to get a vehicle, good selection and willing lender, just pay, no problems! Highly recommend, my second vehicle here.

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