Seller profile

• 

  Very happy with my experience here at Metro Auto! Great selection of quality vehicles. Ask for Sam, the man with plan! Sam was very personable and transparent through my financing process. I highly recommend this place, if you want to build a relationship with your dealer rather than being just another sale.

• 

  Absolutely terrible experience. I called ahead about a BMW I was interested in and specifically asked if I could come test drive it. I was told to arrive before 6 PM, gave my ETA of around 5:35 PM, and even received a text confirming my 5:30 appointment. I drove 40 minutes through traffic and arrived at 5:40 PM. The salesperson, Sam, immediately asked, “Why did you come today? Didn’t we schedule for tomorrow?” I was shocked because I had the confirmation message in writing. Even after showing him the text, he continued insisting that I had somehow misunderstood him. How exactly does a customer misunderstand a confirmed appointment? Things only got worse from there. I introduced myself, extended my hand, and was met with a refusal to shake it. Whether that was personal preference or not, combined with the rest of the interaction, it came across as rude and dismissive. I then made it clear that I was there to test drive the car. Instead of letting a serious buyer evaluate the vehicle, Sam tried to push me into filling out a credit application before I was even allowed behind the wheel. I repeatedly said I was not ready to discuss financing until I had actually driven the car. The response? Either fill out the paperwork first or come back another day. I drove 40 minutes for a confirmed appointment and left without even getting a basic test drive. No apology. No accountability. Just repeated attempts to blame me by saying I had “misunderstood.” If this is how they treat potential customers before they’ve earned your business, I can only imagine what the experience is like after the paperwork is signed. There are plenty of dealerships that respect their customers’ time and don’t pressure them into financing before they’ve even decided if they like the car. Needless to say, I walked away and will be taking my business elsewhere. Read the other 1 star reviews to get a better picture.

• 

  Huge shoutout to Sam the Man for helping me buy my first car! From start to finish, he made the whole process smooth, stress-free, and actually enjoyable. He was super patient, answered all my questions, and made sure I understood everything before making any decisions. You can tell he genuinely cares about helping people, not just making a sale. I couldn’t have asked for a better experience—definitely 5 stars all the way. If you’re looking to buy a car, Sam is the guy to go to!

See more reviews