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  Buying our 1st electric car at Sound Ford, the Mustang Mach-E GT, was one of the most seamless and exciting experiences me and my wife have ever had. From the moment we walked into the showroom and were greeted by Jeff and Raj we could feel that this wasn’t going to be a typical car purchase. The atmosphere was modern, calm, and refreshingly pressure-free. What truly impressed us was the test drive with Jeff. The instant torque was exhilarating — smooth, silent acceleration that felt futuristic. There was no engine noise, just a quiet surge of power that made merging into traffic effortless. The regenerative braking system was surprisingly intuitive, and within minutes I felt completely comfortable behind the wheel. The technology inside the car was equally stunning. The touchscreen interface was sleek and responsive, with intuitive controls and real-time energy monitoring. I loved being able to see how efficiently I was driving and how much range I had left. Even better, Jeff helped me set up the mobile app before we left to monitor charging, precondition the cabin, and locate nearby charging stations instantly. Financing and paperwork were handled digitally with Joe , making the process fast and transparent. When I drove off the lot, it felt less like I had bought a car and more like I had upgraded my entire driving experience. It wasn’t just a purchase — it was a step into the future.

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  I came to Sounds Ford for service and was also seriously considering purchasing a new vehicle. Unfortunately, the experience was extremely disappointing and unprofessional from start to finish. When I walked in, two salespeople were chatting. One briefly mentioned he had an appointment and immediately went back to his computer without offering any assistance. The second salesperson showed me the vehicle but could barely answer basic questions about it — including the model year, mileage, and even how many seats the vehicle had. Things got worse during the pricing discussion. The manager seemed impatient the entire time and also appeared to know almost nothing about the vehicle itself, including the year, mileage, or pricing details. The only time they became interested in actually sitting down with me was after repeatedly asking whether I could buy the car that same day. I submitted an offer based on quotes I had already received from other dealerships. Instead of responding professionally, I was told my offer would be “thrown into the furthest trash can,” with extra emphasis on “furthest.” Completely unnecessary and disrespectful. I understand negotiations are part of car sales, but professionalism and basic product knowledge should still exist. Overall, this was a waste of time and one of the least professional dealership experiences I’ve had.

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  Mary, our sales representative, was a pleasure to work with. She was knowledgeable, friendly, and professional throughout the entire process, making our vehicle purchase smooth and enjoyable. Everyone else we interacted with at Sound Ford in Renton provided the same exceptional level of customer service. The team truly went above and beyond to help us achieve our goals and made us feel valued every step of the way. This is the second vehicle we've purchased from Sound Ford, and based on our consistently outstanding experiences, we wouldn't hesitate to return or recommend them to friends and family. Thank you for another excellent experience!

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