Seller profile

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  TAKING THEM TO COURT! sold me a vehicle that is both unsafe and illegal to sell., it Violently shakes on the freeway. Check engine light, Leaking transmission, lights inside and out flicker, air conditioner/heater doesn’t work properly, 2 big leaks in the roof, bad emergency break, ABS system issues, airgbag spring broken, TPS system doesn’t work, cracked windshield (I was told it would be taken off the price, then told they wouldn’t do that), a loose steering box, and many more issues found. I purchased a 2013 Jeep Wrangler Sport mid September. I was not sold on it, but as I was leaving one of the managers met my price of my fiesta so I said I would look at it. I then was made to wait 2 hours and then rushed through the paperwork. I had to make them slow down so I could actually read the papers they were making me sign, including some letter to the owner about great service (I didn’t get that). I was worried about buying this vehicle and was sold a warranty that was supposed to “cover everything” (see picture). They have signs and banners up all over the place telling you to buy it. The very next day the check engine light came on. I called in and they told me to bring it in and they would get S7 automotive (who is owned by the same guy as sunset, their caller ID’s are the same. They are the same business despite what they tell you) and they would take care of it. I was then charged $610 to get 6 spark plugs changed. Tony (the mechanic manager) even took the $250 voucher that was supposed to cover my warranty deductible. I was told that it was not covered under warranty. As I drove away after picking it up, the check engine light came back on. The light also came on indicating there was an airbag issue. I called sunset again and was told “oh, he would not have charged you” and that they will take care of it for me. So I brought I back in and they gave me another car from the lot to drive for a few days. FOUR WEEKS and a TICKET for driving their lot car later, I was given it back and told that it should be fixed. I called MULTIPLE times and was never called back. I spoke with Sam and Muhammad even thought he put me on hold once- only to have me hear the managers talk shit about me calling in. at this point the GM Matt has me start calling/texting him on his personal phone because “the business lines are all recorded”. The then assures me that he is going to get it taken care of (I still have all the messages). So I pick it up and Literally as I drive away the jeep starts shaking and the light comes back on. I call back and they tell me to bring it in and they fix one piece in it. I then have the light come on AGAIN the very next morning with odd noises. I took it in to les Schwab and they refused to do work on the alignment because it needed $2,405 of work (not including the leaking transmission) needed before the could even do it. I called Matt and Tony who told me they they were full of shit. I took it back and did not have a way to get to work for several days. I am the given it back and told that there is nothing they can do to fix it and that I need to take it into a Jeep dealership to have it fixed and to go into TNT to get an alignment. I was also told that NONE of the issues were covered under the Warranty! I went to TNT who showed me even more issues with it, including a loose steering box that needs to be replaced. They told me that if I had brought the jeep in for an inspection before buying it they they would have recommended against it. I called sunset again, but got some new guy who told me the owner is on vacation and that someone would get back to me. They have NEVER called me back any time I ever called them. The GM Matt is now ignoring me. I now have a Jeep that is broken down and unsafe to drive, and I am stuck paying more to fix it than I ever expected. I went in to get a better vehicle to help me out financially and now I have been ruined for the next 5 or so years. I CANNOT afford to fix this vehicle and yet I have to keep paying or have it repossessed. I’m filing a report with the AG.

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  Purchased a 2015 Audi from this dealership and unfortunately within 3 months, it has broken down. Car shook on the freeway & stopped accelerating and had to be towed off the side of the road in January & hasn’t been driven since. Initially the process was good, had a nice helpful salesman. Felt like we were being served with integrity. However, now I feel like I know why this particular car was pushed. When the car was bought, a copy of the work done on the car (by their own mechanic) showed as if the car was in good shape considering its age. Repairs were even done at their mechanic when issues were beginning to be noticed and the car still had issues after they completed their work. Having other mechanics look under the hood, they found burnt parts and makeshift parts. Putting hundreds of additional money into the car and it’s still not drivable is so disappointing. Who would’ve know that within 3 months the car wouldn’t work yet still have a car loan? Also want to add that my license plate fee return checked initially bounced when I deposited it and my bank said that it was an issue with the check issuers funds. After about 1 month, that was remedied and I’m grateful hence the 1 star.

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  I had a very positive experience purchasing my car here. The team was professional, patient, and transparent about every detail. They helped me find a vehicle that perfectly matched my needs and budget. The financing process was clearly explained, and everything moved quickly. I’m extremely satisfied with the service and would highly recommend this dealership.

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