Seller profile

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  I went to Brite to look at a BMW 335xi, and while the salesman was extremely nice, helpful, and professional, my experience with the owner was the complete opposite. The vehicle had a dead battery and needed to be jump-started. Once shut off, it had no electrical power and wouldn’t restart without another jump. Neither the heat nor the A/C was working, and when I scanned the vehicle, it had numerous fault codes, including transfer-case-related faults. When I brought these issues to the owner’s attention, he insisted the transfer case was perfectly fine and that there was nothing wrong with the car. He acted as though I was simply calling the vehicle a piece of junk rather than pointing out legitimate concerns. I work on BMWs and understand that low voltage can cause numerous fault codes. However, that doesn’t mean those codes should automatically be dismissed without further diagnosis. I have absolutely nothing negative to say about the salesman. He was great throughout the experience. Unfortunately, the owner’s attitude and unwillingness to take my concerns seriously completely ruined the experience. I wasn’t expecting a perfect used vehicle. I was expecting honesty, professionalism, and a willingness to acknowledge issues that were clearly present. My recommendation is to thoroughly inspect any vehicle and bring your own diagnostic scanner before purchasing here.

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  My experience at Bright Star 🌟 Motors was absolutely incredible! I had found my Jeep with them online and contacted them. The owner was communicative, easy to reach and no sales pressure. We took it for a test drive. I had not expected top notch communication and in and out within an hour with a fair price and beautiful Jeep!

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  1 Star (DO NOT RECOMMEND) I bought a 2012 Volkswagen Passat from Bright Star Motors for my son’s first car. The car looked great on the outside and under the hood, and the salesperson Najib Gajule provided a Carfax, so I went ahead with the purchase. Within a month, sensor/warning lights came on (bulbs/small issues). Then, within the first 90 days, the check engine light came on. At that point, I took the car to the Volkswagen dealership to get it diagnosed. After their tests, they found multiple major maintenance issues that would cost about $5,000 to repair. I then took it to another independent shop for a second opinion. I did not tell them what the VW dealership found, and they gave me the same list of serious issues, confirming what the VW dealership said. They also told me this car **shouldn’t have been sold** because it was unsafe. On top of the mechanical problems, the second shop pointed out serious missing/damaged safety-related components, including: - The car was missing the radiator core support - Wheel well liners were broken and being held up with wire - It was missing the lower under-engine shield (I have photos of this) To be clear: I trusted the presentation and the Carfax, and the car ended up requiring unsafe-level repairs almost immediately. Bright Star Motors should not be trusted to sell vehicles safely and honestly. I DO NOT RECOMMEND this company because they were untrustworthy and sold an unsafe car.

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