Seller profile

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  Three Vehicles Purchased. This Will Be Our Last. We have purchased three vehicles from ANF Auto Finance. And we’re thinking about trading in my daughter’s 2020 BMW for the BMW x6 but after this most recent experience, we will not be purchasing a fourth. Our experience has shown what feels like a pattern: excellent attention while making the sale, promises made to complete the deal, and poor follow-through afterward. When we purchased a Mercedes GLC300 for our son, Christion promised that the secondary/reserve battery would be installed. An appointment was eventually scheduled for 10 a.m., with the work expected to take 3–4 hours. My children waited approximately 4½ hours only to learn the work had not been started and the necessary part wasn’t even available. No one called beforehand to tell us the appointment could not be honored. We had to leave the vehicle overnight with my son’s Chromebook, backpack, tennis equipment and other school belongings inside. Because the dealership is over an hour away, retrieving those items would have meant another unnecessary round trip. My son ultimately missed school the following day without access to the Chromebook he uses for class. The next day, Ruby provided several updates: they were working on the vehicle; then it would be ready within an hour; then it was ready but still had a battery-related code; then the battery itself had a problem and another had to be ordered. I was told I would receive another call when the replacement battery arrived. That call never came. At 4:53 p.m., I finally called the dealership myself. Ruby told me, “Your vehicle is ready. I have the keys on my desk.” I confirmed the code was gone and arranged for my children to pick it up the next morning. When they arrived, Christion apparently wasn’t even aware the vehicle was ready. He retrieved the keys, handed them to my son and walked away. No explanation, no thank you, and no apology for the failed appointment, delays or inconvenience. The vehicle is now home, the promised battery has been installed, and the code is gone. I appreciate that the dealership ultimately honored its promise. However, customers should not have to repeatedly call, follow up, rearrange schedules and hold a dealership’s feet to the fire simply to receive what was promised. A dealership’s relationship with its customer should not end when the paperwork is signed. After-sale service is still customer service. Keeping your word is customer service. Communicating delays is customer service. And when you’ve inconvenienced a customer, a simple apology is customer service. After three purchases, this will be our last.

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  Awesome place to buy your next vehicle. Juan helped my mom and my self and he was an amazing help. He helped us walk out with a new car with a great monthly payment and the right price. I highly recommend you to come visit for your next vehicle purchase and ask for JUAN!

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  Couldn't have asked for a better afternoon of car shopping. Juan, ANF salesman, was honest and cared. After a recent accident totaled our Ford Flex, we went looking and found one on the lot. Speaking with Juan about it and his first concerm was making sure we were okay. The sale went flawless and we left satisfied with the deal we were given. Will definitely be back to have Juan sell us our next vehicle 🚘!

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