Seller profile

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  recently bought my 2018 tesla model 3 i’ve seen the mixed reviews about this place and i’ve had bad experiences with small dealers , but overall a great experience only down side is i was unable to charge the car for two weeks due to the previous owner still having access to it then i had a rear tire blow out a month after owning but what you expect your buying a used car not a new one , had the tesla for a little over 4 months and its been great finally didn’t get a lemon ! shoutout to Moe he was my sells guy made the process easy kept me updated when my charger would get there i’ll probably be back for another tesla in the future !

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  We Bought another truck, here’s WHY… As a seasoned auto broker and former dealership manager with seven years of industry experience, this is the poorest customer service I have ever encountered. My experience with CarFam demonstrated a frustrating pattern of over-promising and under-delivering, where verbal agreements and printed deal sheets provided during negotiations were later altered.The disrespect for a client's time was unacceptable. Based on our verbal agreement and the printed terms they provided, I had my client take a full day off work to head out to the dealership and complete the purchase. Before my client could even arrive, I was informed that the terms had changed and that we would now have to wait because another party was coming to view the vehicle. Based on my professional background, it appeared to me that the dealership chose to backtrack on their word to see if they could generate a higher profit margin from the incoming consumer.The most disappointing aspect was the total lack of accountability. I spoke directly with the salesman, the Sales Manager, and the General Manager. Instead of honoring their word or resolving the issue, the management team deflected responsibility, explicitly stating that they could not hold the vehicle for us because of ownership's strict business policies, claiming the situation was entirely out of their hands.When a dealership's own management team attributes unreliability and broken verbal commitments to rigid corporate rules, consumers should take notice. I cannot recommend doing business with CarFam based on MY experience. I hope they treat you guys well but u can only share what I experience myself. If anyone at CarFam sees this I hope you guys can provide better service in the future.

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  Great customer service irvin, phally & Val went out there way and held the truck for us since we were coming from Northern California. Irvin even helped and recommended a really good protective coverage policy! Would recommend and would definitely come back.

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