Seller profile
Carros N Trucks
Escondido, CA
4.8
(Google reviews)
Verified Auto Dealer
Business Information
Escondido, CA 92025, USA
Open today
Hours 10:00 AM – 7:00 PM
Monday
10:00 AM – 7:00 PM
Tuesday
10:00 AM – 7:00 PM
Wednesday
10:00 AM – 7:00 PM
Thursday
10:00 AM – 7:00 PM
Friday
10:00 AM – 7:00 PM
Saturday
9:00 AM – 6:00 PM
Sunday
10:00 AM – 3:00 PM
Business description
About us
Google reviews
“Positive Initial Contact, But Misleading Discount Expectations and No Follow-Up” I initially had a very positive experience communicating with Carros & Trucks. The team was responsive and helpful in providing details about a 2014 Lexus ES 300h. I was specifically encouraged to come test drive that vehicle and was told discounts were being offered, which influenced my decision to visit — especially since it was the last day of the month. After test driving, I attempted to negotiate and made a $12,500 offer, explaining I was ready to purchase with cash or dealer financing that day. The only price presented was the full listing price of $14,490, and no discount or counteroffer was provided. When I asked about the discounts that were mentioned before my visit, no clarification was given. I was told management would review my offer and follow up the next morning. As a serious buyer, I paused my search expecting active negotiations. No follow-up occurred. I was contacted six days later and simply told my offer was too low. This experience reflected inconsistent follow-up, unclear negotiation authority, and expectations that did not match what was communicated before my visit. I hope management reviews these communication and process issues for future customers.
Great customer service! They really take the time to help you find the best car for you! Not just car, but best price and the best payment. I couldn’t be happier with my recent purchase of a 2012 Lexus SUV.
We were really disappointed with our experience. The salesperson talked over us and seemed impatient, while the office, which claimed to be open 7 days a week, was actually closed when we called. He rushed us over the phone to get information and overall, the experience did not match the positive reviews we saw. On top of that, he was asking for more than 25% down for a $12k truck, which felt unreasonable. Definitely not what we expected, and not good business.
Items from this seller
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2015 Chevrolet Silverado 2500 HD Double Cab$20,995122k milesEscondido, CA
2020 Toyota Camry$19,99788k milesEscondido, CA
2013 Toyota RAV4$17,49784k milesEscondido, CA
2015 Audi A3$9,99588k milesEscondido, CA
2020 Honda Civic$16,99599k milesEscondido, CA
2018 MAZDA CX-5$13,997122k milesEscondido, CA
2017 Toyota Tacoma Double Cab$24,99795k milesEscondido, CA
2021 Ram 1500 Classic Quad Cab$21,99777k milesEscondido, CA
2022 Ram 1500 Classic Quad Cab$23,99596k milesEscondido, CA
2019 Nissan Pathfinder$15,99780k milesEscondido, CA
Sold2012 Mercedes-Benz C-Class$7,797127k milesEscondido, CA
2019 Nissan Frontier King Cab$15,997105k milesEscondido, CA
2017 Acura RDX$17,58868k milesEscondido, CA
2019 MAZDA MAZDA3$17,99787k milesEscondido, CA
2020 Acura ILX$19,59753k milesEscondido, CA
2021 GMC Terrain$14,997116k milesEscondido, CA
2002 Chevrolet Corvette$23,99721k milesEscondido, CA
2019 Jeep Compass$16,99755k milesEscondido, CA