Seller profile
Carros N Trucks
Escondido, CA
4.8
(Google reviews)
Verified Auto Dealer
Business Information
Escondido, CA 92025, USA
Open today
Hours 9:00 AM – 6:00 PM
Monday
10:00 AM – 7:00 PM
Tuesday
10:00 AM – 7:00 PM
Wednesday
10:00 AM – 7:00 PM
Thursday
10:00 AM – 7:00 PM
Friday
10:00 AM – 7:00 PM
Saturday
9:00 AM – 6:00 PM
Sunday
10:00 AM – 3:00 PM
Business description
About us
Google reviews
“Positive Initial Contact, But Misleading Discount Expectations and No Follow-Up” I initially had a very positive experience communicating with Carros & Trucks. The team was responsive and helpful in providing details about a 2014 Lexus ES 300h. I was specifically encouraged to come test drive that vehicle and was told discounts were being offered, which influenced my decision to visit — especially since it was the last day of the month. After test driving, I attempted to negotiate and made a $12,500 offer, explaining I was ready to purchase with cash or dealer financing that day. The only price presented was the full listing price of $14,490, and no discount or counteroffer was provided. When I asked about the discounts that were mentioned before my visit, no clarification was given. I was told management would review my offer and follow up the next morning. As a serious buyer, I paused my search expecting active negotiations. No follow-up occurred. I was contacted six days later and simply told my offer was too low. This experience reflected inconsistent follow-up, unclear negotiation authority, and expectations that did not match what was communicated before my visit. I hope management reviews these communication and process issues for future customers.
We were really disappointed with our experience. The salesperson talked over us and seemed impatient, while the office, which claimed to be open 7 days a week, was actually closed when we called. He rushed us over the phone to get information and overall, the experience did not match the positive reviews we saw. On top of that, he was asking for more than 25% down for a $12k truck, which felt unreasonable. Definitely not what we expected, and not good business.
I totally recommend this location they worked with my credit and my husband's credit and we didn't leave without a car they made it work Roberto is a great salesman not a pushy guy gave us options even though we had already decided for one we still had other options that he gave us and Miguel also a great person
Items from this seller
2010 Toyota Tacoma Access Cab$15,495121k milesEscondido, CA
2021 Ram 1500 Classic Crew Cab$21,995106k milesEscondido, CA
2014 Chevrolet Silverado 1500 Crew Cab$21,49595k milesEscondido, CA
2021 Chevrolet Silverado 1500 Crew Cab$23,995134k milesEscondido, CA
2017 Volkswagen Jetta$11,99588k milesEscondido, CA
2019 Ram 1500 Crew Cab$24,99797k milesEscondido, CA
2010 Lexus RX$12,995132k milesEscondido, CA
2019 Ram 1500 Classic Quad Cab$20,99791k milesEscondido, CA
2018 Volkswagen Passat$12,49576k milesEscondido, CA
Sold2017 Ford Expedition EL$11,397171k milesEscondido, CA
2022 Dodge Charger$19,99774k milesEscondido, CA
2014 Acura MDX$15,997138k milesEscondido, CA
2022 Ram 1500 Classic Crew Cab$24,597100k milesEscondido, CA
2019 Audi Q7$18,99782k milesEscondido, CA
2018 Mercedes-Benz Metris Passenger$13,797156k milesEscondido, CA
2013 Toyota Tacoma Access Cab$14,597159k milesEscondido, CA
2016 MAZDA CX-5$13,997122k milesEscondido, CA
2019 Toyota Tacoma Double Cab$26,79780k milesEscondido, CA
2018 Toyota RAV4$19,94773k milesEscondido, CA
2016 Volvo XC60$9,997100k milesEscondido, CA