Seller profile

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  To be honest I started off dealing with Edie , who went on vacation and ended up putting me together with Leo. Everyone in this office is amazing the manger the finance manager I bought a Pacifica from them it has little issues and they brought it right back and corrected the issue when you deal with these guys and you come correct you end up coming for a car and leaving with an extended family. I will 10000000 percent be back

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  My experience was solid. I needed a cheaper vehicle and have bad credit. Knew what i was looking for and they had a couple. Showed up, checked it over, gave it a test ride and bought it. Look these are used vehicles. My vehicle needed tires and suspension work. Its a 2011 with 132k miles. Of course its going to need some help to get back to 100%. Truth is body, interior, motor, transmission and breaks were in great shape. Still waiting on the title but picking up the plates tomorrow as the said theyre in. Leo has been amazing from the second i got there. Hes been friendly and helpful every time i came to make a payment.

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  IF I COULD GIVE THIS DEALERSHIP ZERO STARS, I WOULD!!! THIS IS BY FAR ONE OF THE WORST DEALERSHIPS I HAVE EVER DEALT WITH!!! THE CUSTOMER SERVICE IS ABSOLUTELY DISGUSTING, THE COMMUNICATION IS TERRIBLE, AND THE OWNER IS ONE OF THE RUDEST, MOST UNPROFESSIONAL, AND MOST UNPLEASANT PEOPLE I HAVE EVER ENCOUNTERED!!! WE ARE ONLY 4 DAYS LATE ON OUR CAR PAYMENT!!! FOUR DAYS!!! WE ALREADY EXPLAINED THAT WE WOULD BE MAKING THE PAYMENT TOMORROW, YET THE OWNER SENT US A MESSAGE THREATENING TO REPOSSESS OUR VEHICLE TODAY AT 8 PM!!! WE HAVE ALWAYS INTENDED TO PAY, AND WE EVEN COMMUNICATED WITH EDDIE, THE SALESMAN WHO SOLD US THE CAR, WHO TOLD US THAT AS LONG AS WE MADE THE PAYMENT, THERE WOULD BE NO PROBLEM. BUT APPARENTLY, WHAT ONE EMPLOYEE TELLS YOU MEANS ABSOLUTELY NOTHING TO THIS COMPANY!!! THE WORST PART IS THE COMPLETE LACK OF HUMANITY AND RESPECT!!! WHEN WE TRY TO EXPLAIN OUR SITUATION, THE OWNER DOES NOT EVEN HAVE THE DECENCY TO RESPOND LIKE A NORMAL HUMAN BEING!!! INSTEAD, HE SENDS WHAT APPEAR TO BE GENERIC, COPY-AND-PASTE MESSAGES REPEATING THAT WE NEED TO PAY. NO REAL COMMUNICATION, NO UNDERSTANDING, NO PROFESSIONALISM, AND ABSOLUTELY NO RESPECT FOR CUSTOMERS!!! THIS IS A BUY HERE, PAY HERE DEALERSHIP!!! YOU WOULD THINK THEY WOULD UNDERSTAND THAT MANY PEOPLE WHO COME TO THESE PLACES ARE WORKING HARD, LIVING PAYCHECK TO PAYCHECK, AND SOMETIMES EXPERIENCE FINANCIAL DIFFICULTIES!!! BEING FOUR DAYS LATE DOES NOT MEAN SOMEONE IS REFUSING TO PAY!!! PEOPLE HAVE FAMILIES, RESPONSIBILITIES, AND REAL-LIFE SITUATIONS!!! IN MY EXPERIENCE, THIS COMPANY DOES NOT CARE ABOUT BUILDING RELATIONSHIPS WITH CUSTOMERS OR TREATING PEOPLE WITH BASIC HUMAN DECENCY!!! IT FEELS LIKE THEY ARE MORE INTERESTED IN THREATENING TO TAKE YOUR VEHICLE THAN ACTUALLY COMMUNICATING WITH YOU AND FINDING A REASONABLE SOLUTION!!! AND THE OWNER??? ABSOLUTELY UNBELIEVABLE!!! SOMEONE WHO TREATS CUSTOMERS THIS WAY SHOULD SERIOUSLY RECONSIDER BEING IN A BUSINESS THAT DEALS WITH PEOPLE EVERY SINGLE DAY!!! DO NOT CONFUSE SOMEONE HAVING A TEMPORARY FINANCIAL DIFFICULTY WITH SOMEONE WHO DOES NOT WANT TO PAY!!! I WOULD NEVER RECOMMEND ALL APPROVED AUTOWORKS IN WEST PALM BEACH TO ANYONE!!! PLEASE THINK TWICE BEFORE BUYING A CAR HERE!!! DO NOT LET THE FRIENDLY ATTITUDE DURING THE SALE FOOL YOU, BECAUSE OUR EXPERIENCE AFTER PURCHASING HAS BEEN COMPLETELY DIFFERENT!!! ZERO STARS!!! ZERO EMPATHY!!! ZERO PROFESSIONALISM!!! ABSOLUTELY TERRIBLE CUSTOMER SERVICE!!!

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