Seller profile

• 

  0 Stars. STAY AWAY!!! I bought a used 22' Volkswagen Tiguan at ~30.5k miles. "Nate" was my salesman. Overall, in person, my experience was fine no complaints. However, any communication via texting or calling has been HORRIFIC. I never could get a text back from Nate after purchasing. He only responded when we were negotiating the final price of the car and then after that he doesn't have the professionalism or decency to ever get back when it comes to any contact outside of face to face. I wouldn't recommend him whatsoever. When talking to Nate during the buying process, I had requested that Fletcher Jones finish the 30k mile maintenance recommendations (the car was sold to me at ~30.5k miles) which include a few fluid changes like the brake fluid and AWD clutch fluid among others. I made the mistake of taking his positive reassurance that it would be done instead of getting it in writing. It never was done no matter how many times I called and then talked to the sales manager "CJ". The reason was because their service department deemed it not necessary and they did everything they needed to do to legally sell the car. The usual excuses and trying to get out of it BS. A few months ago, I had my check engine light come up. It would stay on for a few days and then disappear. Ironically, it starts popping up right along the time my Volkswagen manufacturer warranty expires. I tried to call the service department multiple times but no one ever picks up and no one ever responds to a voicemail. Tried contacting my salesman "Nate" but he never responds. I'm very busy with school and work so I was unable to consistently follow up to the point I normally would like to. 2 weeks ago, my battery is having problems and I have to jump my car. Drove fine for a few days and then car would't start. I jump it again thinking battery might be gone but then Autozone checks it out and says the battery and alternator are fine. I have no idea what could be wrong and try to call the dealership again to see if they could check their records and Carfax to see when the battery was last replaced. I never get a call back and despite speaking to the sales manager, "CJ" again and then his supervisor, "Alex', I haven't gotten any progress in this dilemma. Both men stress that I did not buy their overpriced "extended warranty" and that they cannot help me. Tell me they'll call me back and then never do as expected. Did I mention 6 months after driving for 3-4k Discount Tire is telling me my tires should be replaced very soon? Yes, I'm aware they're a tire shop and eager to earn my business but it's the job of a salesman to honestly tell the client if the tires are likely needing to be changed soon versus "tires are fine/should be good for awhile/service dept said they meet the standards" jargon. So, in summary, I have to get my check engine light looked at, a potential new battery or worse, change the fluids that were supposed to be done before purchasing the car according to the manual at 30k, and likely new tires very soon. All within 12 months of buying the car and only driving it barely 6.2k miles. Odometer is just above 36.7K. I realize this is a used car, but it's hard not to feel completely duped. Likely looking at upwards of a a grand even before the tires. I felt comfortable purchasing a low mileage fairly new vehicle from Fletcher Jones Imports because their Dealerships are with Mercedes. You would think a higher end dealership treats their customers a little better or at least has the courtesy, decency, and professionalism to give you a call/text back or at least take your concerns seriously and coming up with some sort of solution or plan of action. If they have treated me so poorly, I can't imagine how they treat their Mercedes customers!! Take your business elsewhere, there's much better places deserving of it.

• 

  I’ve bought multiple Mercedes from Fletcher Jones before, over $200K+ total, but this new used dealership is a huge letdown. Bryce was unprofessional, trying to sell a car over market value even though it was in below-average condition. They claimed the vehicle was “reconditioned,” but the wheels were curbed, there were scratches all over, and only one key. Most of the cars here seem to be trade-ins sold as-is, not truly reconditioned. I even own a car customization shop, so fixing cosmetic issues isn’t a problem, but paying over market and then paying more to fix a car advertised as “pristine” is not right. When I offered a fair price, they told me to go elsewhere, so I did, and in a couple hours ended up buying a Certified Pre-Owned Range Rover for the same price I offered them. Avoid this place, their used car manager clearly doesn’t understand the market, and it shows in the cars sitting there collecting dust.

• 

  We had an outstanding purchase experience at Fletcher Jones Imports - Used Car & Truck. Sales Manager CJ Minge and Sales Consultant Collin Brown went above and beyond to make the entire car-buying process seamless. From the very first contact through the final paperwork and even follow-up after our purchase, they were attentive, professional, and highly responsive. Their excellent customer service made us feel confident and valued. We would highly recommend Fletcher Jones Imports - Used Car & Truck to anyone looking for a smooth and stress-free car buying experience.

See more reviews