Seller profile

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  This review is for the experience with the car after purchase. I’ll start by saying that I was happy with my experience at first. My salesman was wonderful, patient, and kind. The staff at the dealership were also friendly and professional. I believed I had gotten a great deal on the car I selected - it was meant to be a secondary fun car for me, and I knew from experience that older Mercedes can be expensive to maintain going into it. However, it appeared to be in great shape and well looked after which is extremely important in selecting any used Mercedes regardless of age. I was provided with all the re-conditioning paperwork, and they even went above and beyond to replace a missing exhaust tip to close the deal. The dealer had made a substantial investment to re-sell the car which I was happy about. After further reviewing the reconditioning documents provided, I saw that the battery was in need of replacement as well as the e-brake cable. Not a huge deal, but annoying. After two weeks of ownership and only putting about 400 miles on the car, I took the car to my trusted independent Mercedes workshop to have those two aforementioned issues repaired. I was then shocked to discover that the dealer had sold the car to me with a major oil leak coming from the front cam covers - a well known and common issue on the Mercedes M276 engine. The oil leakage appears to have been long term. I am shocked and disappointed that a reputable brand such as Fletcher Jones would sell a car needing a major repair like this without disclosing it. No mention of this oil leakage was made on any of the documents provided by them regarding the reconditioning of the car. It had just had the Mercedes Service B performed by them, so I find it hard to believe that this was simply overlooked. Now, in addition to the up front cost of the car I am having to invest another $2600 in repairs after not even two whole weeks of ownership. **Update - after a month of persistent and excessive road vibration, I finally took the car to have the tires re-balanced as my mechanic did not find any issues with the suspension. Mind you, the tires are practically new. My paperwork showed that the dealer had repaired a bent wheel - unfortunately, that was not the case. Upon further inspection I also discovered a completely different although nearly identical wheel on the front passenger side - with the tire installed BACKWARDS, no less. At least I can say the vibration is gone after buying four new rims. Buyer beware: not all that glitters is gold. Save yourself the trouble - don’t make the same mistake I did and get the vehicle you want inspected by a third party BEFORE signing on the dotted line.

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  I’ve bought multiple Mercedes from Fletcher Jones before, over $200K+ total, but this new used dealership is a huge letdown. Bryce was unprofessional, trying to sell a car over market value even though it was in below-average condition. They claimed the vehicle was “reconditioned,” but the wheels were curbed, there were scratches all over, and only one key. Most of the cars here seem to be trade-ins sold as-is, not truly reconditioned. I even own a car customization shop, so fixing cosmetic issues isn’t a problem, but paying over market and then paying more to fix a car advertised as “pristine” is not right. When I offered a fair price, they told me to go elsewhere, so I did, and in a couple hours ended up buying a Certified Pre-Owned Range Rover for the same price I offered them. Avoid this place, their used car manager clearly doesn’t understand the market, and it shows in the cars sitting there collecting dust.

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  We had an outstanding purchase experience at Fletcher Jones Imports - Used Car & Truck. Sales Manager CJ Minge and Sales Consultant Collin Brown went above and beyond to make the entire car-buying process seamless. From the very first contact through the final paperwork and even follow-up after our purchase, they were attentive, professional, and highly responsive. Their excellent customer service made us feel confident and valued. We would highly recommend Fletcher Jones Imports - Used Car & Truck to anyone looking for a smooth and stress-free car buying experience.

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