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  I would like to write a good review because my salesman, Jeff, was very pleasant. However, there were a LOT off issues with this experience and I feel I need to share them. I bought a 2019 Kia Soul with less than 30,000 miles on it. I bought it online and had it shipped. This is my first time buying a vehicle online without driving it and it isn't something I'll likely do again. I was told all the vehicles at RevEuro are inspected when they arrived and that they only buy vehicles that are ready to sell. When the vehicle arrived it was missing the radiator overflow cap so I had to drain all the radiator fluid and replace it, since it had traveled cross country with no cap and I didn't know how much dirt had gotten down in the fluid. That wasn't too bad, but since I was working on it already I went ahead and checked the cabin and air filters. The air filters were FILTHY (photos attached) and then I checked the oil filter on the car and realized that it was the WRONG filter for the vehicle. So I had to go ahead and replace the oil filter and oil as well (photo attached). While working on the vehicle I found that a big piece of the plastic tire well had been cut out, showing a place where the vehicle had clearly been worked on, likely after an accident. The wiring on the light isn't original so perhaps the wheel well was cut out and zip tied back together to replace the wiring, although it is unclear exactly what was going on their, other than that it was another thing that wasn't disclosed at any point. Once I FINALLY had all that done I could drive the vehicle. When I started driving it I realized it was shifting hard down into 1st. It was a very obvious issue that no one at the dealership bothered to mention. It isn't their fault I bought it online, but it speaks to honesty (or lack thereof) that they never mentioned that the vehicle was shifting hard into first on deacceleration. They were perfectly happy to sell it to me without knowing if the transmission was failing or not. Luckily, after draining the transmission fluid and resetting the Transmission Control Module via computer the shifting settled down and it is fine now. So it was an inexpensive fix, but only because I did the work at home, without having to send it to the dealership. I am pleased with the car overall but the fact that I had to do so much initially to even be able to drive it the first time was very frustrating. Beyond that the overall process of buying the vehicle online was not great. At every stage of the process I had to ask what the next step was. It almost felt as if they had never done an online transaction before. They wanted me to pay for the vehicle using my debit card, giving them a copy of it as well. I wasn't comfortable with that so they agreed to doing a bank transfer but it took a while to get that figured out as well. Once that was done there was no clarity on how the delivery would get set up. Once I finally figured out how that process would work I got a delivery set up. I was told the vehicle would arrive in 2-3 days but then the delivery company called and changed the deliver day to Sunday. So I rearranged my schedule to be available Sunday. Then they called me Friday morning and said it would be arriving that day after all. They gave me an arrival time, then they started calling me 2 hours earlier saying they had arrived and wanted me to meet them, but of course I couldn't get there hours earlier with no notice. All in all the process of buying and getting this vehicle delivered was not smooth at all. I can't say I am unhappy with the car, but I can say the experience left quite a bit to be desired.

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  I had a great experience working with Jeff and David at RevEuro. The process was smooth, professional, and straightforward from start to finish. Communication was clear, everything was handled efficiently, and I never felt pressured at any point. I’m very happy with my Suburban, and I truly appreciated how knowledgeable and responsive they were throughout the entire process. If you’re looking for a dealership that values integrity, customer service, and a positive buying experience, I highly recommend RevEuro. Thank you, Jeff and David! Dr. Asia Turner

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  I had a great experience with Jeff as salesman. He ensured my car had a thorough pre inspection purchase and got new brakes installed and most importantly got me an excellent interest rate to finance the vehicle. I highly recommend the team at RevEuro!

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