Seller profile

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  We purchased 2 wine refrigerators about 8 months ago. One works very well… the other not so much. This is the second time it stopped working. I called and they asked me to take a video of it not working! Really?? I took the video and they sent parts, they were installed a week later. It worked great for 6 months. It stopped working last week… same problem… same video… same parts. I sent two emails asking a supervisor to call… crickets! I’m hoping somebody reads this review and calls! So am I going to have to replace parts every 5-6 months? I just want somebody to assure me this isn’t going to happen again. 2x in 8 months? Same issue? There’s something wrong with the refrigerator… how about doing the right thing since it’s under warranty for a few more months… replace it! I spent $1000 on this thing… is it too much to ask for it to work correctly?

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  Fantastic service. From the helpful woman at the front office to the friendly guys at the loading dock to the woman in customer service, all 5 stars! Bought an open box oven at a steal deal and while unpacking noticed an issue with the door. And even though it was a no warranty purchase, they sent out a replacement quickly. I definitely recommend Cosmo and their eBay store

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  I thought I had received the wrong size gasket for my oven that I had ordered online. Received a very prompt e- mail and then phone call from Keith at Cosmo. Schooled me on how to properly install it and it fits perfectly. Thank you Keith !

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