Seller profile

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  This place was amazing Mike is who helped us we were greated at the gate by another friendly staff member who escorted us over to Mike when I say Mike went above and beyond to make sure my husband and myself left there in a car that would fit our whole family! A man of his word is like to say we didn’t have the best credit but with all the hard work and dedication Mike put into helping us we left the car lot in the exact vehicle we came to look at! All around a great experience and I look forward to coming back to purchase another vehicle from him I highly recommend this place and ask for Mike he will be sure to go through rings of fire to make sure you leave happy!

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  We had an excellent experience at Auto Resources thanks to Mike. From the moment we walked in, he was welcoming, knowledgeable, and never pushy. He made sure we felt comfortable and confident with our decision and explained everything clearly. This was one of the easiest car-buying experiences we’ve had. Highly recommend this dealership and especially Mike!

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  Yesterday evening, I put in an inquiry regarding a 2022 Volkswagen Atlas. This morning a lady from the dealership called to ask about my inquiry. The level of customer service provided by her shows that she was about the numbers and not about the customer service experience. The first question I asked was regarding Carfax. This dealership does not use Carfax. They do use an alternative which she was going to provided. I explained that I knew this car was a rental with two previous owners. I wanted to know if it came directly from a rental company or from the auction. Her answer was the first one of trying to deflect the questions rather than explain with an answers. After pressing her for an explanation was that with the report that they would pull up it would be uncertain if they knew where they purchased the vehicle from. The main reason asking this question is to know where the vehicle was rented and type of climate the vehicle was normally in. Where things went South was I inquired about the out the door price. She insisted that I had to come into the dealership in order to get the out door price. I did acknowledge that I was looking at a similar vehicle with 2000 miles more at a Chowchilla location that was slightly below their asking price. However, I didn’t want to support local, which is why I inquired through them. When I acquired about the days that the vehicle had been on the lot, she insisted that they owner their cars, which does not impact the amount of length that they are staying on the lot. Which I would think that the owners would not be fond of especially with a car that is sitting on the lot for over 100 days. That led me to the conclusion that if they purchased it from auction, that means they got it at a really low price and are overcharging on the vehicle. When I had mentioned that Chowchilla provided the out the door price she then is instead to go there for business. Instead of trying to keep me as a customer she was willing to give the other dealership, the opportunity to have the purchase. It would be reasonable to think she would get another sales person or management trying to speak with me to inquire more about the car rather than lose the business. I will be gladly taking my business elsewhere, which is why I am posting such a negative review regarding this business. It makes it feel as if it’s only about the numbers that they care about and not the customer.

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