Seller profile
Auto Time
Phoenix, AZ
4.7
(Google reviews)
Verified Auto Dealer
Business Information
Phoenix, AZ 85020, USA
Open today
Hours 9:00 AM – 6:00 PM
Monday
9:00 AM – 6:00 PM
Tuesday
9:00 AM – 6:00 PM
Wednesday
9:00 AM – 6:00 PM
Thursday
9:00 AM – 6:00 PM
Friday
9:00 AM – 3:00 PM
Saturday
Closed
Sunday
11:00 AM – 4:00 PM
Business description
About us
Google reviews
Be very careful! My son purchased a vehicle from this dealership and the vehicle was advertised as a 2018 Tesla Model 3 Long Range. However, after my son got the vehicle and was able to log into the Tesla App it showed that the car was actually the Mid Range model. Upon informing them that the model is not the model my son wanted and not the model advertised and that he thought he was buying, they only defended their internal computer systems and said that all their systems say it is the Long Range model. However, we clearly indicated that the Tesla App, the in car display, and Tesla themselves confirms that the model is not Long Range but Mid Range, yet they indicated that this was Tesla's fault and that we should take up the matter with them. After nearly a month of discussions, they eventually offered to buy back the vehicle but not at full price and actually wanted to charge him $1000 for reconditioning the vehicle. The total amount of loss for my son would have been over $3K which I indicated was totally unacceptable. It is mind boggling that they seem to be only concerned about defending their computer systems than righting what is a clear and obvious wrong. So, if despite all of this info you still decide to shop with them, my advice is to be very careful and check everything. Because if something isn't right on their end and you sign on the dotted line, you will be the one to suffer. They don't appear to have any accountability.
I had the BEST experience with AZ Auto Time! Everything from the test drive to the paperwork to getting the keys and driving away was phenomenal. NO high-pressure sales tactics, NO sleazy salespeople, NO harassment, and NO bombardment of emails, texts and calls. Just good, genuine, family-oriented people who provide an honest service. LOVED working with Bret and Sam. I thought the entire thing was too good to be true, but even after taking the car to a dealership to be checked out, everything was still perfect. We've had the car for a couple of months now and still no issues. Can't say enough good things about AZ Auto Time!
Completely a "magic trick" type of business. Placed a deposit, no paperwork signed- changed my mind after further research. Once I informed them I would no longer be going forward with purchase, 3 weeks later Sam said that they could keep deposit regardless- with no paperwork signed at all regarding sale. Be careful with them- they will try to tell you verbal agreements hold weight, which they do not in the state of Arizona (Statute of frauds). After informing Sam that I knew my rights, he finally agreed to refund- then gave me the runaround. Its now February and theyve not responded to emails, so I'm filing in civil court tomorrow. Do not deal with them



















