Seller profile
Auto Time
Phoenix, AZ
Verified Auto Dealer
Business Information
Phoenix, AZ 85020, USA
Open tomorrow
Hours 9:00 AM – 6:00 PM
Monday
9:00 AM – 6:00 PM
Tuesday
9:00 AM – 6:00 PM
Wednesday
9:00 AM – 6:00 PM
Thursday
9:00 AM – 6:00 PM
Friday
9:00 AM – 3:00 PM
Saturday
Closed
Sunday
11:00 AM – 4:00 PM
Business description
About us
Google reviews
Be very careful! My son purchased a vehicle from this dealership and the vehicle was advertised as a 2018 Tesla Model 3 Long Range. However, after my son got the vehicle and was able to log into the Tesla App it showed that the car was actually the Mid Range model. Upon informing them that the model is not the model my son wanted and not the model advertised and that he thought he was buying, they only defended their internal computer systems and said that all their systems say it is the Long Range model. However, we clearly indicated that the Tesla App, the in car display, and Tesla themselves confirms that the model is not Long Range but Mid Range, yet they indicated that this was Tesla's fault and that we should take up the matter with them. After nearly a month of discussions, they eventually offered to buy back the vehicle but not at full price and actually wanted to charge him $1000 for reconditioning the vehicle. The total amount of loss for my son would have been over $3K which I indicated was totally unacceptable. It is mind boggling that they seem to be only concerned about defending their computer systems than righting what is a clear and obvious wrong. So, if despite all of this info you still decide to shop with them, my advice is to be very careful and check everything. Because if something isn't right on their end and you sign on the dotted line, you will be the one to suffer. They don't appear to have any accountability.
I can’t thank Auto Time enough for the amazing experience I had! Sam and Brett were absolutely over the top with their service they went above and beyond to make the entire process smooth and stress free. As a first time buyer, I was nervous about financing, but they guided me through every step with patience and professionalism. I’ve never had such a positive experience buying a car, and I truly appreciate the effort they put into helping me find the right fit. Highly recommend Auto Time, especially Sam and Brett, for anyone looking for top notch service!
I had the BEST experience with AZ Auto Time! Everything from the test drive to the paperwork to getting the keys and driving away was phenomenal. NO high-pressure sales tactics, NO sleazy salespeople, NO harassment, and NO bombardment of emails, texts and calls. Just good, genuine, family-oriented people who provide an honest service. LOVED working with Bret and Sam. I thought the entire thing was too good to be true, but even after taking the car to a dealership to be checked out, everything was still perfect. We've had the car for a couple of months now and still no issues. Can't say enough good things about AZ Auto Time!



















