Seller profile

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  ⭐⭐⭐⭐⭐ Incredible Buying Experience for our 2026 Mazda CX-90! ​We came to the dealership to just see the 2026 Mazda CX-90 that we had been looking at online. After finding the vehicle, we did a quick once-over, and the next thing I knew, we were signing paperwork—lol! We were able to lock in both the Mazda deal and the Costco deal, which made it an even better experience. ​We ended up keeping the team late, and then even later, because we had completely forgotten to test drive the car! After that, they even made sure to have it washed for us. ​The finance guy was fantastic, and the best part was that no one was pushy or made us feel anything less than comfortable. Overall, we had a great experience, and I definitely appreciate them staying late to make this happen. Highly recommend this dealership!

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  On October 3, 2026 my partner and I visited Riverside Mazda with the intention of purchasing a Mazda CX-90. We were greeted immediately and taken to view the CX-90s. The sales representative was excellent and provided great customer service throughout our initial interaction. We were then introduced to his manager, an older, tall white male, who proceeded to “run the numbers.” He quoted us a monthly payment of more than $1,000 and informed us that there were no current incentives or military discounts available when asked. He also went into detail about his own military service, explaining that he had served in the Navy in the 1970s and did not receive any military discounts or incentives. Based on the terms presented, my partner and I declined and attempted to leave. The manager then insisted that we speak with his manager to see if they could “work a deal.” We were introduced to a second manager, a shorter, heavyset Hispanic male, who again confirmed that there were no current incentives available. He stated that he might be able to lower the 4.5% APR that had initially quoted. What made this experience particularly disappointing is that my partner and I had thoroughly researched our options before visiting the dealership. After having an excellent experience with a Mazda rental while on vacation, we were genuinely excited about purchasing a Mazda. We were already aware of Mazda’s advertised 0% APR financing offer, as well as the military discount listed on Mazda’s website as being available nationwide. We ultimately declined to continue negotiating and left Riverside Mazda. We then visited Spreen Mazda in Loma Linda, where we were greeted by Bryan. He immediately provided us with information about all available offers and incentives without us having to ask. The difference in transparency and customer service was significant. As a result, my partner and I purchased a brand-new 2026 Mazda CX-90 directly off the showroom floor at Spreen Mazda. I want to be careful not to make an assumption that the way we were treated was based on race simply because we are two African American customers. However, it is difficult not to question the experience when the information we were given at Riverside Mazda did not align with the offers we knew were available and were later presented with at another Mazda dealership. Perhaps it was simply a poor sales tactic or an unfortunate attempt to negotiate, but regardless of the reason, it was inappropriate and left us with the impression that we were not being treated as serious customers. Ultimately, Riverside Mazda lost a sale because of how the situation was handled. Moral of the story: Treat every customer equally and with transparency. You never know who is walking through your doors with a genuine intent to purchase.

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  I went in because I washed my car key on accident and it wasn't working. Anyways I made an appointment to get a set of keys (2) The girls were very professional and kind. They even ubered me to the mall which was nice. I was able to get some lunch. When I arrived back to the dealership my keys were ready and I was notified that my initial key was still operational it just needed a new battery installed. It would have been nice for them to let me know that and I would have went on my way. I know the dealership wanted to make a service deal. So I was charged the $729 for a set and given my working key back. I always come here for oil changes etc etc, but I will no longer be coming here. It would have been nice if someone just informed me my original problem was fixed so I didnt have to fork over the $729 in this economy for a set of keys when mine still worked. Will be going to a different Mazda dealership.

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