Seller profile

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  Fabian and Tedi are very patient and helpful. We have a nice experience buying our Toyota Camry at JAX Exports Inc. Especially thanks to Tedi Nelko, when we found a couple of defects (a gap near the door and a burnt out light bulb) a few days later, he arranged to rectify them good and fast. They run their business right.

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  A couple of years ago we purchased a car from Jax Imports. At the time of purchase we had a great salesman and a good experience. We purchased an extended warranty to cover any mechanical problems that may arise. 22 months later we paid the car in full. Once we received the letter from the lending bank confirming the paid in full status & the subsequent actions needed to be taken, I contacted Jax Imports regarding the extended warranty without getting any results. To date it has been 2 months since paying off the vehicle and my first attempt to speak with the General Manager who I have been told numerous times by several employees is the only person that handles the extended warranty’s. I have made numerous phone calls and left several text messages to date and have not yet even had the courtesy of a status update. I feel like this has been terrible customer service from the General Manager. I have had to contact the holder of the extended warranty myself. They explained that the dealership is responsible for contacting them and I needed to contact the dealership. Upon my explanation of how this dealership refuses to follow through I was able to handle in less than 10 minutes what the GM of Jax Imports has not done in 2 months. My review rating is the Sales staff 4*, Product 4* but GM -0*’s. I hope others have a more pleasant & less frustrating experience if they need assistance from the current GM~ Ms Vivian ~ who in my experience does not return phone calls or follow through with text messages.

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  We had an absolutely wonderful experience at JAX Exports! We worked with Tedi Nelko to purchase our Jeep Grand Cherokee, and he was fantastic. Tedi met every single one of our expectations—he was professional, knowledgeable, and made the entire process seamless. If you are looking for a quality vehicle and a stress-free experience, go see Tedi!

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