Seller profile

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  We just went to this dealership for the first time to look at a 2017 Ford Platinum they have for sale. The truck is not bad, has a few cosmetic issues. But its also throwing codes to check the charging system and also that the rear lane change sensors are faulty. We questioned if they have put it in the shop to look into. His (repeat) response to every single thing was "that's a common issue with these Fords". For one, we're Ford people, there's not much my husband doesn't know about Fords, and he's worked on every model they have pretty much. For two- a charging system issue is an issue whether its "common" or not. So after him re-using this phrase several times and trying to gloss over our conversation, we left. Too bad, because we were there as cash buyers. A little honesty goes a LONG way. We wanted to discuss the problems to make him aware we knew they were there & discuss a better price to accomodate. These issues are fixable, and not a total deal breaker, but would come at a cost, of course. His dishonesty and the "its a common issue" sales tactic to try and steamroll a potential customer was a HUGE turnoff. Diego- We decided not to drive it because of his repeated reply. And you just said the same thing. Lol. We don't care if it is/is not a "common issue", its STILL an issue. And he would not address it past that statement. It could be a wiring harness, could be a battery, could be the alternator. A test drive might have went fine. But this IS an issue that needs to be addressed sooner rather than later, as it could absolutely leave you stranded somewhere. All he had to say was "we'll get it checked out in the shop", but his statement was more or less trying to dummy us into thinking its "no big deal".

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  On August 18th at approximately 1015 hours, I called to inquire about whether the dealership would be interested in purchasing my truck. I decided to contact this dealership after seeing the hype surrounding them on social media. I spoke with Ruby, who collected all of my information regarding the vehicle. During the conversation, I could hear a gentleman in the background who appeared excited about the truck I was looking to sell. After collecting all of my information, Ruby informed me that it could take approximately one week for the owner to contact me regarding a potential offer or pricing. Personally, I found this to be a significant waste of my time. Every other dealership I have contacted regarding the truck has either provided an offer the same day or contacted me within a few hours. Had I been informed from the beginning that it could take up to a week just to receive a response regarding pricing, I would not have proceeded with providing all of my information. I believe customers should be made aware of the expected timeframe before providing their information and going through the process. Had that information been communicated upfront, I could have made an informed decision about whether I wanted to proceed.

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  I purchased my vehicle sight unseen online. They delivered the vehicle to my door 600 plus miles away and the car was better than described. Smoothest and worry free car purchase ever. Highly recommend shopping here first.

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