Seller profile

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  Friendly, professional. They offer 30 days, and promise to fix it if anything goes wrong. After we selected the car, with a $200 down to hold it they sent it to their mechanic to be sure it was in tip top shape, we will pay half, and make payments for the other half for 8 months. No credit check. They will deliver car next day to my sons work.

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  I would not recommend this place to try to buy a car and to finance it with them. So I looked at a car yesterday there and they said the bank was closed to wait to get approved that doesn't make sense they can't be closed if you can still buy cars on that day. so they told us they would call is in the morning and they did text me but kept saying like the bank is on lunch that don't even make sense. They were just playing games. finally called at 3:00 pm and they said you got denied and they couldn't even call me to tell me I had to keep calling them all day. If I could I wouldn't even give them a star. And they said we didn't get approved and the funny thing at the last car place we did just less money for the car. Like They do not know what they are doing at all. Also the car they were trying to sell to us on the back right tire it was a used car and it said in the car that it need a oil change. So they don't take care of there cars. If you going to sell a car to me at least have it all update and that is how it suppose to be. at my last dealer ship they cleaned the car and it look brand new and it was a used car also like this place. That place was a waste of time to go to. the lady norma is so rude and doesn't know how to contact you about your car. I wonder if the last owners were better than this two people. awful Custer serves I refuse to go there again and anybody who I know also. They will just play games with you and pull you along. they shouldn't be owning that dealership someone else with better Custmer service and who actually knows what there doing.

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  (This happened in March 2019) We went to see a 2010 Lexus RX priced at $11,995. The leather seats and middle console (also made of leather) were worn and in bad shape (not their fault). The battery was dead when we got there and there were quite a few cars blocking it to test drive. The sister of the owner was very nice, and when we asked the owner if he would work with us on getting the SUV at 12k (w/taxes etc,) out the door he said he would, since he wanted to get rid of the SUV as it had been there for a while. Since they had to move so many cars to test drive we told them we would go test drive another car & come back. When we got there about 2 hours later, we test drove it & found some other cosmetic & functional issues and asked if they would fix them. The sister called the owner to return to the dealership and when he got there he seemed annoyed and got progressively rude as we shared the defects. He agreed to fix a few things, but the more we talked price & asked him to honor the 12k he originally agreed to, he became more and more rude (mind you we were calm!), and we even offered $12,500 (as he kept saying "make me an offer!"). He started raising his voice talking about how much he paid, how it hasn't sold since July of 2018 because he hadn't invested in fixing it but if he did he could get much more. He then told his sister the SUV shouldn't be listed at the price it was listed. He then upsettingly started threatening with no deal. Needless to say, we left. Hey, you don't have to agree to what a customer is offering, but you certainly don't have to be mad and rude because we were asking you to agree to what you originally said yes to. Negotiations are just that, negotiations. They are not an opportunity to fight with customers and take out your bad day on them. In checking listing the day they raised the price 1k! Price your listing from the beginning at the price you really want... Dont play with people's time. We found a MUCH better SUV elsewhere, everything happens for a reason.

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