Seller profile

• 

  John Karaosmanoglu assisted me in deciding what type of car I wanted with no pressure. I went to Brotherton to test drive an EV car I had been researching for over a year. As I was test driving, John quickly realized there were driving features I did not like. He suggested I drive the Cadillac Vistiq EV. He told me I just want you to feel the difference in the two cars. I agreed never thinking I would purchase a Cadillac. As I drove the car, I’m sure John could see I was sold on the features of the Vistiq EV. As I drove he detailed all the features of the Vistiq, laughing and talking as if we were old friends who had just reconnected. When we returned to the dealership I told John, I was sold. John could have easily sold me the car I was just driving. He informed me a low mileage leased Vistiq was being returned the next day and ask if I wanted to wait and drive it, and decide if I wanted new or used. John’s honesty and willingness to allow me to make a choice to buy used or new was not something he had to do. He knew I was willing to buy new. This is a testament to John and the Brotherton dealership in working with customers to bring them the best value possible when car shopping and guiding them to the car they will love for years to come.

• 

  When I initially arrived, the service advisor who checked me in (Ed) was professional and helpful, and I appreciated his assistance. However, the issues began when I returned to pick up my vehicle. At that time, I was assisted by a different advisor who appeared unfamiliar with how to apply my available service points. As a result, I was incorrectly charged $189 for what should have been a covered (free) service. This lack of familiarity with basic account functions is concerning and resulted in an unnecessary out-of-pocket expense. Additionally, I experienced a delay of over 30 minutes just waiting for my vehicle to be brought out. More importantly, when the car was finally returned to me, its condition was unacceptable. The interior was noticeably dirty, with visible footprints on the side panels and dirt on the white door panels. I take pride in keeping my vehicle clean, and I brought it in in near-spotless condition. Receiving it back in such a state—especially after it had been sitting outside and handled carelessly—is extremely disappointing. While I understand that an exterior wash is not always included, there is no justification for returning a vehicle with additional dirt and visible marks caused during service.

• 

  I had a great experience buying my Ford Raptor from Brotherton Buick GMC. From start to finish, everything was smooth, professional, and stress-free. Drew Dussault was fantastic to work with — knowledgeable, straightforward, and genuinely helpful throughout the entire process. He made sure all my questions were answered and that I felt confident in my purchase. The sales manager and finance manager were also a pleasure to work with. They were transparent, efficient, and made the paperwork process quick and easy. Overall, it was one of the best vehicle-buying experiences I’ve had. I highly recommend Brotherton Buick GMC and Drew if you’re in the market for a vehicle!

See more reviews