Seller profile

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  I had a great experience buying my Ford Raptor from Brotherton Buick GMC. From start to finish, everything was smooth, professional, and stress-free. Drew Dussault was fantastic to work with — knowledgeable, straightforward, and genuinely helpful throughout the entire process. He made sure all my questions were answered and that I felt confident in my purchase. The sales manager and finance manager were also a pleasure to work with. They were transparent, efficient, and made the paperwork process quick and easy. Overall, it was one of the best vehicle-buying experiences I’ve had. I highly recommend Brotherton Buick GMC and Drew if you’re in the market for a vehicle!

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  I'm super happy with my entire experience here! Aman was my sales guy and I can't recommend him enough. I came in with an idea of what I wanted but had just had a terrible experience at a different Buick dealership the day before so I was a little tense. Aman was so knowledgeable, patient, accommodating, and personable. I was clear I wasn't going to buy that night since my husband wasn't with me and that didn't change his demeanor or approach at all! If you've ever gone car shopping you know the follow up messages/calls/interactions are often pushy and invasive, but I didn't experience any of that here. The whole team leads with honesty and knowledge, not trickery and pressure which is phenomenal. We came back the day after new years to buy and it was such a painless process. The finance team and sales managers were also fantastic. Aman has followed up on everything we discussed during the sale, so I actually look forward to continuing to go to this dealership for service going forward! Thanks again!

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  When I initially arrived, the service advisor who checked me in (Ed) was professional and helpful, and I appreciated his assistance. However, the issues began when I returned to pick up my vehicle. At that time, I was assisted by a different advisor who appeared unfamiliar with how to apply my available service points. As a result, I was incorrectly charged $189 for what should have been a covered (free) service. This lack of familiarity with basic account functions is concerning and resulted in an unnecessary out-of-pocket expense. Additionally, I experienced a delay of over 30 minutes just waiting for my vehicle to be brought out. More importantly, when the car was finally returned to me, its condition was unacceptable. The interior was noticeably dirty, with visible footprints on the side panels and dirt on the white door panels. I take pride in keeping my vehicle clean, and I brought it in in near-spotless condition. Receiving it back in such a state—especially after it had been sitting outside and handled carelessly—is extremely disappointing. While I understand that an exterior wash is not always included, there is no justification for returning a vehicle with additional dirt and visible marks caused during service.

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