Seller profile

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  There is only one way to describe working with Tony and his staff, fantastic! Our experience over the last 3 years has always been honorable, respectful and caring. The products they sale are top tier and affordable and they are always willing to work out a deal. Baseline Pawn has been a lifeline to us and a dependable place to purchase what ever we needed including loans. There are no words for how grateful we are to have done business with Tony and Baseline Pawn. Whatever you need they got it!! 10 out 10! We highly recommend! Terry and Rebecca White

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  Called three times To inquire about the rates of which they buy gold and silver, The person on the line whose name I never got stated that they buy based on the item. So I went down and tried to sell my items two Silver bracelets, and a gold ring . For clarification, I went twice. The first time I went, they gave me an Offer for a Sterling silver Harley Davidson bracelet Which was close to the Mark. And then lowball me on the gold ring. When I went back the second time The next day they tried to give me a different price on both of the items. I would not recommend This place to sell to. Highly unknowledgeable or ignorant and their competitors pay 29%higher for precious metals. I would recommend mo money pawn or Tempe pawn When dealing with precious metals…… Edit due to the response : and no I am not one of your competitors, nor do I work or know any of your competitors Personally. I simply got exactly 29% higher From a place not too far from your location, which is why I use the word competitor. Your customer service sucks over the phone and in person sure it might be great in terms of A person coming up and saying, hey, how may I help you? but they are still Lowballing.. You as a business should be able to tell a person over the phone exactly what you pay for precious metals Since they are based off Weight. Every other place, I called did the same thing why be so difficult if Your customer service is so great 😭if the spot Price is 85 bucks You should be able to tell somebody hey we’re paying 69 a gram on 14 karat or Whatever you may be able to pay . And if it is based off condition or name such as Tiffany or David Yurman, you should be able to just say yeah for just regular scrap It should be X Dollar amount And if it’s something special, then we might be able to pay a little bit more come bring it on in we’ll work with you …(that’s what the next place said) that’s how a business works, Not telling a customer who may be interested in coming to your establishment Oh, it Depends on the piece Knowing full well, it matters not what the piece is that you have a dollar amount in mind On the low end🤦🏽‍♂️

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  I had a fantastic experience with Gustavo at the pawn shop. He was incredibly friendly, professional, and knowledgeable throughout the entire process. He took the time to answer all my questions and made me feel comfortable and valued as a customer. The transaction was smooth and quick, and I got what I ask for. I appreciated his honest advice and genuine attitude. I highly recommend Gustavo if you're looking for a trustworthy and helpful person he’s your guy.

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