Seller profile

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  So, this is difficult for me. My wife and I recently purchased our second vehicle from here. With the first car we had some issues with the extended warranty. I decided to go back, despite these issues, because they carry the types of vehicles I like and the buying process is very easy. I got a BMW, and the first few days after I bought it we had a big snowstorm, and the heat went out, and the car overheated leaving me stranded on the highway in a ton of snow and no shoulder to park on. So less than a week of having it and the water pump needs replaced. They tell me bring it in, which I was able to get it there and the repair is $2150. I had to take off work to get it there because they don't have mechanics after two, and I also had to rent a car while they had mine. They knew all the troubles I had with the first car about 7 months ago, and now 3 days into my second purchase I'm stranded, and have a huge repair bill. Is this their fault? Of course they don't know the car is going to break down and really they didn't have to help me at all with the bill, but $1100 after just buying the car is still that. So I do have mixed feelings, the first purchase there waa someone there who was completely untruthful, the second I had a huge repair, misses work, and incurred charges for rental car as well. I really can't hold that against anyone there, it's not their fault, and they did help me get it fixed. They are also fixing a TPM issue for me in the near future. If you go here for a car, as for RJ to be your sales person, he will make the buying process simple, and advocate for you. I will be buying my son a new car here, in the next couple of weeks.

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  We purchased a vehicle this weekend from GTX. We had the pleasure of being helped by Lucas Burden. Lucas was sincere, not at all pushy and made the whole experience so wonderful! Everyone there was wonderful but if you go in, ask for Lucas! You will not be disappointed! We were thrilled with the experience and our purchase.

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  I purchased a 2019 Lexus ES 350 from GTX Auto and worked directly with Anna throughout the process. Before purchasing the vehicle, I specifically raised concerns about a brake pulsation issue. Anna advised me that it would likely go away after driving the vehicle. I also asked that the vehicle be looked at before I completed the purchase, and on the day I picked it up, I was again told to drive it and that the issue should resolve itself. Within two days of purchasing the vehicle, I took it to an independent repair shop and was informed that the car needed significant brake work and additional maintenance. Because I had raised the brake concern before the sale, I contacted the dealership and requested assistance with a portion of the repair costs. I was not asking them to cover everything, only to help with an issue that I had previously reported. When I followed up with the dealership, I was told that Anna had no recollection of our conversation regarding the brake concern. This was disappointing because it was one of the specific issues I discussed before deciding to purchase the vehicle. While the dealership later offered assistance under certain conditions, the overall experience left me frustrated and without confidence in the inspection process. My biggest concern is that I brought up the issue before the purchase and relied on the dealership’s representation that it was not a significant problem. My recommendation to anyone considering a vehicle from GTX Auto is to invest in an independent pre-purchase inspection before signing any paperwork. It may help identify issues that could result in unexpected repair costs shortly after purchase.

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