Seller profile

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  Just got home from my trip to Aurora, IL and the Car Store to pick-up my 2019 CX-5 Grand Touring. The entire experience was amazing, thanks in no small part to RJ and Daniel! At the beginning of my car search, I made it clear to so many car dealerships that I was looking at places hours away from where I live, trying to find cars that met my expectations and also needing to figure out the financials before I could ever consider driving so far away. Most were evasive, trying to apply pressure to get me into the store. Others altered their listed price with hidden "pre-installed features" and services, sneakily passing the cost onto the customer. When I reached out to the Car Store, they got back to me promptly. They were totally comfortable handling things by email and phone, and were transparent every step of the way. They didn't apply pressure to me at all. When I arrived at the store, already 90% sure from correspondence and reading the Carfax supplied by the Car Store that this was the car I wanted, RJ handed me the keys, backed off, and let me take all the time I wanted to inspect and test-drive. I'm pretty sure I spent two hours total taking photos, looking at the interior and exterior, and checking under the hood. Everything matched or exceeded my expectations, allowing for some minor cosmetic damage, and some residue I found on one of the backseats. When I mentioned it to RJ, he didn't hesitate to take a rag and polish it up! Despite thinking I would be stressed out, I went through the finishing paperwork with confidence and ease, no stress at all. RJ and Daniel even threw in some great recommendations for empanadas (Alice's Corner, 5★ review pending) while I was in the area, and they were delicious. I would absolutely recommend anybody in (or out!) the area check out the Car Store the next time they're looking for a car.

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  We delivered a load to this company and we had the problem which wasn’t their fault at all. And they still insisted helped us out and went of their way to accommodate us and make sure everything was smooth. I would recommend this company to anyone who wants above and beyond service!

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  ⭐️⭐️⭐️⭐️⭐️ I had a great experience at this car store! The staff was knowledgeable, friendly, and never pushy. They answered all of my questions and made the process smooth from start to finish. The selection of vehicles was impressive, and everything was presented honestly and professionally. I felt comfortable and confident in my purchase, and I’ll definitely be recommending this place to family and friends.

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