Seller profile

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  Great place to buy a decent used car! They work with you even if you have bad credit. Elizabeth and Mike are very friendly, knowledgeable, and go out of their way to help you find the right used car that fits your budget. They make the process easy and help you get affordable payments. I highly recommend them if you're looking for a reliable used vehicle and excellent customer service.

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  I just got a great price on a genuinely clean 1998 Expedition, exactly as described. No hassle, no games. Just straight answers and an easy process. Solid inventory on the lot.

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  Very disappointed with the customer service I received. I was simply asking about my monthly due date and where I could make my payment. Instead of being given a simple answer, I was spoken to in a very rude and disrespectful tone. I understand that there were times I didn’t answer the phone, and I’m sorry about that. However, I have a newborn and a 1-year-old to take care of, and I cannot be expected to answer my phone every single time someone calls. There is a respectful way to communicate with customers, even when you are frustrated. I did not deserve to be spoken to that way, especially when I was only trying to get information about my payment. I hope management takes this seriously because customers should never be made to feel disrespected for asking a simple question. Basic respect and professionalism should always be part of good customer service. **** Based on what you said, do you really think it’s okay to threaten me or speak to me that way? “Answer the phone, you’re gonna want to hear this. Either that or I’ll call Marcel and blow up his phone until he answers me. But one of you has to answer. Or I could just tell you what Marcel’s up to, and then you make it a lot easier.” Is this right?I also saved your voicemail, so I have a record of what you said. I want to be clear that I do not appreciate being threatened or spoken to that way. If you have something to discuss with me, I’m willing to communicate, but it needs to be done respectfully. I want to be very clear: I do not appreciate being spoken to or threatened like that. If you have a question or there is a misunderstanding, you can talk to me directly and respectfully. Marcel only has a balance, and he told me that he already spoke with Mike. I have no idea what they discussed. Marcel simply asked me to find out how he can make the payment and where he needs to make it. That is all I was trying to help with. And yes, I saw that you were calling, but if you didn’t leave a voicemail or a message, I had no way of knowing who was calling or what you needed. I didn’t call you back because I didn’t know the reason for the call. As I already explained, I’m not on my phone 24/7. Sometimes my phone is on silent, and you have no idea what I may be doing at that moment. You cannot expect me to immediately answer or respond every time you call. If you needed to reach me, you could have simply left a message and explained what you needed. There was no reason to turn this into an argument or speak to me in a threatening and disrespectful way. I’m willing to communicate and help resolve things, but I expect to be treated with the same respect that I give you. If you have something to discuss with me, talk to me directly and respectfully. I will not accept being threatened, pressured, or spoken to disrespectfully over a simple misunderstanding.

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